Fernanda De Loera
Normal,IL
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at J. Crew Factory through exceptional customer service and teamwork. Fluent in Spanish, adept at problem-solving and collaboration, significantly improved team effectiveness by training new employees. Skilled in both interpersonal communication and time management, consistently exceeding sales and service targets. A hardworking and passionate job seeker
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
J. Crew Factory
05.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Helped customers with questions about selling products and was able to calm any worries they had
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Retail Worker
Kohls
08.2020 - 04.2022
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
House Cleaner
Self-employeed
03.2020 - 08.2020
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Returned emptied garbage receptacles to proper locations.
- Polished fixtures to achieve professional shine and appearance.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Education
Bachelor's - Special Education Learning And Behavior
Illinois State University
Normal, IL05.2027
High School Diploma -
Maine West High School
Des Plaines, IL05.2022
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Collaboration
- Time Management
- FLUENT IN SPANISH
- Friendly and Helpful
Timeline
Retail Sales Associate
J. Crew Factory
05.2022 - Current
Retail Worker
Kohls
08.2020 - 04.2022
House Cleaner
Self-employeed
03.2020 - 08.2020
Bachelor's - Special Education Learning And Behavior
Illinois State University
High School Diploma -
Maine West High School
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