Fernanda Esparza
San Juan,TX
Summary
Professional with extensive experience in customer service and sales, adept at developing and maintaining relationships with clients to drive repeat business. Demonstrated ability to respond promptly to inquiries and complaints, effectively identifying customer needs and recommending suitable products. Skilled in conducting scheduled coordinator, costumer service, sales presentations, negotiating terms, and utilizing social media platforms for promotional marketing.
Organized and efficient Schedule Coordinator known for high productivity and completing tasks with precision. Specialize in time management, strategic planning, and conflict resolution. Excel in communication, adaptability, and problem-solving to navigate scheduling complexities smoothly.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
El Milagro Clinic
Patient Services
McAllen, Tx
08.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Coordinated appointment schedules for multiple departments, ensuring optimal resource allocation.
- Communicated directly with clients to confirm appointments and address scheduling conflicts.
- Prepared daily schedules and distributed them to relevant staff for awareness and planning.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Set and confirmed customer appointments.
- Provided reminder calls to clients prior to scheduled visits.
- Coordinated with department managers to adjust employee schedules as needed.
- Coordinated scheduling for multiple departments to optimize resource allocation.
- Communicated with clients to confirm appointments and resolve scheduling conflicts.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Collaborated with other departments to coordinate resources when necessary.
- Assisted patients in scheduling appointments and managing their healthcare needs.
- Provided accurate information about services and insurance options to patients.
- Handled patient inquiries and resolved issues efficiently via phone and in-person.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with scheduling follow-up appointments according to provider availability.
- Registered patients by verifying records to update computer system and patient charts.
- Greeted patients upon arrival and directed them to the appropriate area.
- Maintained a clean and organized reception area.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Greeted customers upon arrival, providing excellent customer service.
- Established standards of excellence for customer service delivery.
- Resolved customer service issues by providing effective solutions.
- Collaborated with team to maintain clean and organized workspace.
- Collaborated with other teams to ensure successful completion of tasks.
Lot Land Seller /Digital Marketing Specialist
Solares de Venta
Edinburg, Texas
10.2023 - 01.2026
- Developed and maintained relationships with existing customers to ensure repeat business.
- Responded promptly to customer inquiries, complaints, and requests for product information.
- Identified customer needs and recommended appropriate products.
- Monitored competitor activity and adjusted sales strategies accordingly.
- Adhered strictly to company policies related to safety standards while handling products or equipment.
- Monitored customer satisfaction levels through surveys or focus groups in order to identify areas of improvement.
- Assisted customers with purchases by sharing merchandise and pricing information.
- Negotiated prices and terms with buyers to close sales.
- Conducted sales presentations to demonstrate product features and benefits.
- Set up and maintained promotional displays to attract customer attention.
- Produced sales documents, finalized deals and filed records.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Posed as models for advertising, artistic creation and display of goods.
- Created engaging content for social media platforms, including Facebook, Twitter, and Instagram, to foster community growth.
Clothing Sales Associate
HIS Collection / Heaven in Style Boutique
McAllen, Texas
05.2021 - 01.2023
- Assisted customers with finding the right product for their needs.
- Demonstrated knowledge of store products and services.
- Inspected purchased items for defects before handing them over to customers.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained records related to sales for store management.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Provided customers with information about promotions and discounts available.
- Adhered to all safety policies and procedures while handling products.
- Answered phone calls from customers regarding inquiries about products or services offered by the store.
- Coordinated with team members to manage high-traffic periods, ensuring a smooth shopping experience for customers.
- Processed sales for customers and encouraged additional purchases with excellent cross-selling abilities.
Education
High School Diploma -
PSJA Early College High School
San Juan, TX05-2020
Skills
- Customer service
- Cash handling
- Product knowledge
- Sales techniques
- Promotional marketing
- Effective communication
- Schedule cordinator
- Pricing
- Social media marketing
- Sales negotiation
- Online platforms
- Upselling
- Promotions
- Customer engagement
- Sales reporting
- Professionalism
- Customer satisfaction
- Online sales
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
El Milagro Clinic
Patient Services
08.2025 - Current
Lot Land Seller /Digital Marketing Specialist
Solares de Venta
10.2023 - 01.2026
Clothing Sales Associate
HIS Collection / Heaven in Style Boutique
05.2021 - 01.2023
High School Diploma -
PSJA Early College High School