Overview
Work History
Education
Skills
Timeline
Generic

Miranda Baca

Spring Valley,NV

Overview

7
7
years of professional experience

Work History

El Infierno Cabaret

Kenneth Matta
01.2022 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Enhanced cash handling efficiency by implementing a streamlined process for counting and sorting currency.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted in training new hires, and guiding club standards and best practices.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

SALES REPRESENTATIVE

The Jewelers Of Las Vegas
01.2019 - Current
  • Increased sales by offering advice on purchases and promoting additional products
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients
  • Retained excellent client satisfaction ratings through outstanding service delivery
  • Trained and mentored new sales representatives
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions
  • Assisted in product placement and visual merchandising, maintaining an attractive and inviting appearance.
  • Processed cash, credit and touchless transactions to fulfill customer orders.
  • Maintained strict adherence to currency handling policies, resulting in minimized losses and increased accountability.

CUSTOMER SERVICE SPECIALIST

Singular Solutions
01.2018 - 12.2018
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees
  • Resolved concerns with products or services to help with retention and drive sales
  • Handled over 40 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

WAREHOUSE INVENTORY CLERK

Nevada Restaurant Services
01.2017 - 12.2018
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
  • Checked packages and merchandise for damage and notified vendors
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.

Education

No Degree - Sociology

College of Southern Nevada
Las Vegas, NV
12.2025

Canyon Springs High School And The Leadership And Law Prepar
North Las Vegas, NV
05.2018

Skills

  • Account Development
  • Customer Service
  • Sales Forecasting
  • Sales Closing
  • Customer Retention
  • Client Service
  • Lead Generation
  • Territory Sales
  • Relationship Selling
  • Exceeds Sales Goals
  • Interpersonal Communication Skills
  • Product and Service Knowledge
  • Negotiation Tactics
  • Product Merchandising and Distribution
  • Staff Training
  • Relationship Building
  • Transaction Processing
  • Cash Register Operations

Timeline

El Infierno Cabaret

Kenneth Matta
01.2022 - Current

SALES REPRESENTATIVE

The Jewelers Of Las Vegas
01.2019 - Current

CUSTOMER SERVICE SPECIALIST

Singular Solutions
01.2018 - 12.2018

WAREHOUSE INVENTORY CLERK

Nevada Restaurant Services
01.2017 - 12.2018

No Degree - Sociology

College of Southern Nevada

Canyon Springs High School And The Leadership And Law Prepar

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Miranda Baca