Fernanda Flores
Houston,Texas
Summary
showcasing exceptional adaptability and bilingual communication skills. Excelled in handling challenging situations and improving safety protocols, significantly enhancing team efficiency and animal care standards. Demonstrates outstanding interpersonal abilities and a commitment to customer satisfaction, leveraging social media savvy to engage and educate.
Overview
3
3
years of professional experience
Work History
Vet Technician
Petland Bellaire
09.2023 - 03.2024
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Assisted in procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned and disinfected exam areas, equipment, and kennels to prevent diseases and control odors.
- Restocked office supplies to keep all necessary materials easily accessible.
Stylist Sales Associate
Windsor Fashions
06.2022 - 08.2023
- Connected and engaged with customers to understand styling needs.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
- Embraced fashion and understood market trends to articulate in client interactions.
- Handled returns and exchanges professionally while adhering to company policies, ensuring customer satisfaction remained high.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
Server
Kura Revolving Sushi Bar
11161 Westheimer Rd Unit B Houston, TX 77042 Unite
08.2021 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders and manage bills.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Yes Prep West
10535 Harwin Dr., Houston, TX 77036Associate Of Science - Ultrasound Technician
Houston Community College
13622 Stafford Rd, Stafford, TX 77477Skills
- Fluent Bilingual Communication
- Social Media
- Customer service experience
- Outstanding interpersonal skills
- Teamwork and Collaboration
- Multitasking
- Calm Under Pressure
- Adaptability and Flexibility
Timeline
Vet Technician
Petland Bellaire
09.2023 - 03.2024
Stylist Sales Associate
Windsor Fashions
06.2022 - 08.2023
Server
Kura Revolving Sushi Bar
08.2021 - 06.2022
High School Diploma -
Yes Prep West
Associate Of Science - Ultrasound Technician
Houston Community College