Fernanda Hernandez
El Paso
Summary
Dynamic researcher and service writer at Full Sail Dc3, adept at conducting literature reviews and crafting comprehensive reports. Proven ability to enhance customer satisfaction through innovative problem-solving and effective cross-functional teamwork. Skilled in market research and document editing, with a strong focus on achieving impactful results.
Overview
13
13
years of professional experience
Work History
Researcher/Service Writer
Full Sail Dc3
Winter Park
06.2024 - 07.2024
- Conducted literature reviews to gather relevant research information.
- Compiled comprehensive reports summarizing key findings from multiple sources of information.
- Edited documents for grammar, clarity, content and formatting.
- Leveraged marketing data to forecast marketing campaign success and sales trends.
- Facilitated communication between mentor and mentee pairs through virtual platforms such as Skype or Zoom.
GC Services
Supervisor
el paso
07.2014 - 08.2017
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted customers in opening accounts online or over the phone.
- Conducted market research to inform product development and business strategy.
Cinemark
Usher/ Concession
El Paso
05.2011 - 07.2014
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Master of Arts - New Media in Journalism
Full Sail University
Winter Park, FL03-2024
Bachelor of Arts - Creative Writing
Full Sail University
Winter Park, FL06-2023
High School Diploma -
Americas High School
El Paso, TX06-2011
Skills
- Report writing
- Market research
- Document editing
- Literature review
- Team building
- Time management
- Internet searches
- Creativity enhancement
- Active listening
- Cross-functional teamwork
- Research program planning
- Fast typing speed
- Customer satisfaction
- Research
- Planning
- Content strategy
- Social media expert
- Creative writing
- Research skills
- Writing clarity
Languages
English
Full Professional
Spanish
Full Professional
Accomplishments
- Salutatorian For New Media and Journalism
Timeline
Researcher/Service Writer
Full Sail Dc3
06.2024 - 07.2024
GC Services
Supervisor
07.2014 - 08.2017
Cinemark
Usher/ Concession
05.2011 - 07.2014
Master of Arts - New Media in Journalism
Full Sail University
Bachelor of Arts - Creative Writing
Full Sail University
High School Diploma -
Americas High School
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