Anthony Mason
Hernando,MS
Summary
With a proven track record at Cannon Ford, I excel in schedule coordination and customer service, enhancing service department efficiency by significantly improving customer satisfaction. My diverse experience, from security to educational support, showcases my adaptability and commitment to excellence, with a focus on achieving notable outcomes in team environments and individual performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Service Writer
Cannon Ford
11.2023 - Current
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Coordinated vehicle pick-up or delivery arrangements for customers when necessary, ensuring seamless transition from start to finish of service experience.
- Monitored technician performance metrics to identify areas for improvement or commendation within the team environment.
- Resolved client concerns promptly, demonstrating commitment to customer satisfaction and preserving brand reputation.
- Enhanced service department efficiency by maintaining clear communication with technicians and customers.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
Computer Lab Assistant
Community Services of Virginia
08.2017 - 09.2019
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained a clean, organized workspace to promote a positive learning environment for all users.
- Advised users on best practices for data storage and retrieval to prevent loss or corruption of important files.
- Implemented security measures to protect against unauthorized access or misuse of computer facilities.
Security Officer
Silbar Security
01.2014 - 01.2016
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Teacher Assistant and Assist Football/Basketball Coach
Benoit School District
07.2013 - 05.2015
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Security Officer
Norfolk Public Schools
01.2005 - 08.2013
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Reported suspicious activities and persons to law enforcement.
- Responded quickly to incidents and assessed active situations for security concerns.
Basketball Coach
Booker T. Washington High School
08.2005 - 05.2013
- Acted as positive role model for team participants and in community.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Promoted good sportsmanship with competing teams on- and off-field.
- Monitored athletes during events and practice to quickly identify injuries.
- Adjusted coaching style according to each athlete''s learning style to maximize potential improvement.
- Developed and implemented effective training and skills development strategies to improve overall team performance.
Security Officer
Security Forces, INC
09.2004 - 11.2005
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Correctional Office II
Department of Corrections Parchman
01.2002 - 09.2004
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
Education
Associate of Science - Criminal Justice
Post University
Waterbury, CT12-2023
Bachelor of Arts - Mathematics
Maranatha Christian College
Minter City, MS05-2013
Early Childhood Education
Coahoma Community College
Clarksdale, MS05-1997
High School Diploma -
Cleveland High School
Cleveland, MS05-1995
Skills
- Schedule Coordination
- Sales Transactions
- Order Preparation
- Customer Service
- Report Writing
- General security
- CCTV Monitoring
- Surveillance
- Patrol operations
- Security Equipment Operation
- Crime Prevention
Accomplishments
Leadership: ZADOK # 1061 Lodge of Virginia. F. & A. Masons. Inc.
School Bell Award Feb 2007, this award was gien for maintaining the safety for students, school while the principal was away.
Timeline
Service Writer
Cannon Ford
11.2023 - Current
Computer Lab Assistant
Community Services of Virginia
08.2017 - 09.2019
Security Officer
Silbar Security
01.2014 - 01.2016
Teacher Assistant and Assist Football/Basketball Coach
Benoit School District
07.2013 - 05.2015
Basketball Coach
Booker T. Washington High School
08.2005 - 05.2013
Security Officer
Norfolk Public Schools
01.2005 - 08.2013
Security Officer
Security Forces, INC
09.2004 - 11.2005
Correctional Office II
Department of Corrections Parchman
01.2002 - 09.2004
Associate of Science - Criminal Justice
Post University
Bachelor of Arts - Mathematics
Maranatha Christian College
Early Childhood Education
Coahoma Community College
High School Diploma -
Cleveland High School
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