Henry Schutz
Candler,NC
Summary
Resourceful Service Writer known for high productivity and efficient task completion. Skilled in customer service management, technical understanding of automotive systems, and warranty administration. Excel at communication, problem-solving, and time management to deliver exceptional service experiences.
Overview
2
2
years of professional experience
Work History
Service Writer
Precision Auto Worx
Marshall, NC
01.2023 - Current
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Provided cost estimates for additional repairs and services requested by customers.
- Communicated repair information to customers in a professional manner.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Maintained customer database with current contact information and vehicle records.
- Processed payments for completed services using cash register or point-of-sale systems.
- Monitored inventory levels of shop supplies and ordered new materials when needed.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
Education
Certificate Of Automotive Repair - Mechanical Drafting Technology
Universal Technical Institute of California Inc
Rancho Cucamonga, CA09-2012
Skills
- Schedules coordination
- Status reports maintenance
- Work order processing
- Technical knowledge
- Maintaining status reports
- Invoice Verification
- Cost Estimates
- Communicating with clients
- Appointment Scheduling
- Customer service expertise
- Order Preparation
- Sales Transactions
- Estimating
- Schedule Coordination
- Customer Service
- Product and service knowledge
Timeline
Service Writer
Precision Auto Worx
01.2023 - Current
Certificate Of Automotive Repair - Mechanical Drafting Technology
Universal Technical Institute of California Inc
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