Fernanda Hernandez
El Paso
Summary
Enthusiastic individual with a strong background in customer service. Known for effective collaboration and a positive attitude, ready to apply critical thinking skills to enhance service delivery and operational efficiency.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
4
4
years of professional experience
Work History
DoorDash
DoorDash
El Paso, TX
06.2024 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Collaborated with team members to streamline delivery processes and reduce delays.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Provided feedback on common customer issues to inform improvements in service delivery.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Successfully avoided time delivery delays by carefully planning best routes.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
Pokeworks
Christian
1318 George Dieter Dr, El Paso, TX
05.2022 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated strong communication skills while addressing diverse customer needs effectively.
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
Education
Associate of Arts - Multidisciplinary Studies
El Paso Community College
El Paso, TX05-2023
High School Diploma -
Americas High School
El Paso, TX06-2022
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Active listening
Languages
Spanish
Timeline
DoorDash
DoorDash
06.2024 - Current
Pokeworks
Christian
05.2022 - 08.2022
Associate of Arts - Multidisciplinary Studies
El Paso Community College
High School Diploma -
Americas High School