Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jesus Jimenez

Manassas,VA

Summary

Dynamic and self-motivated professional with extensive experience in customer service at El Rey Tolteca. Proven ability to enhance delivery efficiency and foster positive relationships, utilizing excellent communication and problem-solving skills. Recognized for reducing wait times and improving service quality through effective teamwork and proactive engagement with customers.

Overview

5
5
years of professional experience

Work History

DoorDash

Self Employed Services
01.2024 - Current
  • Delivered food orders promptly and accurately to ensure customer satisfaction.
  • Coordinated with local restaurants to optimize delivery routes and reduce wait times.
  • Managed customer inquiries and resolved issues to maintain high service standards.
  • Utilized GPS technology for efficient navigation and timely order fulfillment.
  • Trained new drivers on delivery protocols and best practices for customer interaction.
  • Monitored order statuses and communicated updates to customers proactively.
  • Collaborated with team members to streamline delivery processes and improve efficiency.
  • Conducted regular reviews of delivery performance to identify areas for improvement.
  • Implemented feedback from customers to enhance service quality and reliability.
  • Maintained detailed records of deliveries and customer interactions for reporting purposes.
  • Adapted to changing schedules and high-demand periods to meet customer needs.
  • Prioritized safety protocols during deliveries to ensure compliance with local regulations.
  • Engaged with customers to foster positive relationships and encourage repeat business.
  • Evaluated service performance metrics to drive continuous improvement initiatives.
  • Developed strategies to increase delivery efficiency and reduce operational costs.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Provided timely updates on inventory levels to restaurant partners to avoid shortages.
  • Demonstrated respect, friendliness and willingness to help wherever needed

Restaurant Server

El Rey Tolteca
06.2020 - 12.2023

food server with over three years of experience. Upbeat energy, confidence from employers and customers alike, along with my ability to multi-task and work well under pressure.

I was also responsible for setting up the dining before the food service and making sure utensils were always made

Cleaned and reset tables promptly and efficiently for incoming customers with a noticeable impact on reduced wait times.

Education

No Degree -

Stonewall Jackson High School
Manassas Va

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Excellent communication
  • Organizational skills
  • Calm under pressure
  • Verbal communication

Languages

English
Full Professional
Spanish
Elementary

Timeline

DoorDash

Self Employed Services
01.2024 - Current

Restaurant Server

El Rey Tolteca
06.2020 - 12.2023

No Degree -

Stonewall Jackson High School
Jesus Jimenez