Fernanda Lopez
Ogden,UT
Summary
Dynamic Tax Examiner with the IRS, skilled in recordkeeping and auditing techniques. Proven ability to enhance efficiency and reduce errors in tax assessments. Bilingual communicator adept at resolving client issues with patience and adaptability, ensuring high levels of customer satisfaction and loyalty. Committed to maintaining confidentiality and accuracy in all transactions.
Overview
6
6
years of professional experience
Work History
Tax Examiner
IRS Tax
Ogden, UT
01.2022 - 11.2023
- Ensured timely processing of returns through efficient workload management and attention to detail.
- Communicated with taxpayers in writing and by telephone.
- Collaborated with team members to enhance overall efficiency and effectiveness within the department.
- Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
- Reduced errors in tax assessments by meticulously reviewing calculations and documentation.
- Investigated and pursued delinquent accounts.
Customer Service Representative
America First Credit Union
Ogden, UT
04.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Machine Operator
Autoliv
Brigham City, UT
06.2017 - 11.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
Education
High School Diploma -
Ogden Technical College
Ogden, UTSkills
- Recordkeeping and documentation
- Deduction legitimacy
- Payment plan processing
- Basic accounting principles
- Auditing techniques
- Bilingual
- Customer service
- Communication skills
- Problem-solving skills
- Patience and adaptability
- Time management
- Proactive
- Account discrepancies
- Client confidentiality
Languages
Spanish
Native or Bilingual
Timeline
Tax Examiner
IRS Tax
01.2022 - 11.2023
Customer Service Representative
America First Credit Union
04.2020 - 01.2022
Machine Operator
Autoliv
06.2017 - 11.2019
High School Diploma -
Ogden Technical College