Skills
Summary
Work History
Education
Certification
Languages
Generic

FERNANDA LOPEZ

Tucson,AZ

Skills

  • Bilingual
  • Multitasking, Problem solving
  • Staff training
  • Customer Service
  • Effective communication
  • Medical Office Laboratory Procedures
  • Instrument tray set-up, suture removal
  • EKG’s, wound dressing

Summary

Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.

Work History

Medical Assistant

ARIZONA UROLOGY SPECIALIST
07.2023 - Current
  • Administered injections, medications and treatments as directed by the physician.
  • Collected samples from patients for laboratory testing purposes.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Organized patient charts before each day's clinic sessions began.
  • Documented notes during patient visits.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Explained treatment procedures and physicians' instructions.
  • Catheter care: Irrigation, and removal of catheters

Caregiver

RIGHT AT HOME
01.2023 - 07.2023
  • Supported bathing, dressing, and personal care needs.
  • Maintained a clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Laundered clothing and bedding to prevent infection.
  • Assisted with meal planning to meet nutritional plans.
  • Observed patients for physical, emotional, mental, or behavioral changes and injuries.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments, and run errands.
  • Aided with mobility and independent for disabled individuals and continually monitored safety.
  • Helped clients get in and out of beds and wheelchairs.

Social Media Moderator

ALORICA
02.2022 - 11.2022
  • Followed Social media guidelines
  • Monitored social media content
  • Managed participants in an online community
  • Removed or reported objectionable comments
  • High attention to detail
  • Followed and stayed up to date with new policies

Field Specialist

FAMILY DOLLAR
08.2020 - 03.2021
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Communicated with vendors, upper management and peers.
  • Mentored and trained new employees on processes, flow and safety procedures.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Established good customer relations and excellent service to build and retain loyal customers.
  • Managed cash register operations using POS system and processed sales and returns.
  • Recruited, hired and trained new staff to develop with excellent product knowledge
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Customer Service Representative

C3 CUSTOMER CONTACT CHANNELS
11.2019 - 12.2020
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered 45+ inbound calls per day and directed to individuals or departments.
  • Trained new employees on procedures and policies to maximize team performance.

Education

Medical Assistant Program -

Pima Medical Institute
06.2023

High School - undefined

Pima Rose Academy
05.2014

Certification

  • American Heart Association: BLS CPR and AED JANUARY 2024
  • Pima Medical Institute: HIPAA JANUARY 2023
  • Pima Medical Institute: OSHA MARCH 2023

Languages

Spanish
Native or Bilingual