Fernanda Quintero
El Paso,TX
Summary
Versatile and dynamic, with a proven track record at Walt Disney Parks and Resorts, enhancing guest safety and experience. Excelled in confidentiality handling and expressive body language, significantly improving communication and operational efficiency. Demonstrates strong problem-solving abilities and a commitment to maintaining high safety standards.
Professional in amusement operations with significant experience in managing slide systems and ensuring smooth functionality. Known for strong focus on team collaboration and achieving results, adaptable to changing needs, and dependable in high-pressure environments. Skilled in equipment maintenance, safety protocols, and customer service. Enthusiastic about contributing to dynamic team and enhancing guest experiences.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Professional performer with strong background in delivering memorable and engaging character portrayals for various audiences. Known for exceptional team collaboration and adaptability to meet diverse entertainment needs. Reliable and flexible, with skills in improvisation, communication, and audience interaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Vistacon II LLC
03.2020 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
Character Performer
Fred Loya Insurance Company
12.2022 - 12.2023
- Utilized physicality and non-verbal communication skills to convey emotions effectively while performing.
- Developed creative ways to interact with guests despite language barriers or accessibility challenges.
- Used body language, facial expressions and vocal techniques to convey messages.
- Balanced entertainment value with adherence to intellectual property guidelines for licensed characters, maintaining brand integrity.
Slide Operator
Walt Disney Parks and Resorts
05.2024 - Current
- Maintained a clean and safe environment for guests by performing daily inspections of slide areas.
- Maintained a professional appearance by adhering to company uniform standards and grooming guidelines.
- Ensured timely operation of slides by managing queues and maintaining proper guest flow.
- Conducted regular maintenance checks on slides, identifying potential problems before they impacted guest experience.
- Handled emergency situations calmly and effectively, prioritizing guest safety above all else.
- Improved overall ride safety by strictly adhering to established operational guidelines and protocols.
- Reduced downtime by swiftly responding to technical issues or malfunctions with the assistance of maintenance teams as needed.
Education
High School Diploma -
Options High School
El Paso, TX09-2022
Associate of Arts - Criminal Justice
El Paso Community College
El Paso, TX05-2025
Skills
- Confidentiality handling
- Database entry
- Telephone reception
- Data organization
- Expressive body language
- Safety awareness
- Strong problem solving
- OSHA
Certification
Microsoft Office Specialist (MOS) Word Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Slide Operator
Walt Disney Parks and Resorts
05.2024 - Current
Character Performer
Fred Loya Insurance Company
12.2022 - 12.2023
Administrative Assistant
Vistacon II LLC
03.2020 - 05.2024
Microsoft Office Specialist (MOS) Word Certification
High School Diploma -
Options High School
Associate of Arts - Criminal Justice
El Paso Community College
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