Summary
Overview
Work History
Education
Skills
Accomplishments
Competitive Tennis Player
Languages
Timeline
Generic

Fernanda Salazar Guzman

Tampa,FL

Summary

Dynamic and multilingual professional with a proven track record in customer service and relationship building, honed at H&M Hennes & Mauritz and through impactful volunteer work. Excelled in creating engaging customer experiences and fostering community growth, demonstrating exceptional teamwork, problem-solving, and fluency in Spanish, English, and Portuguese.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

H&M Hennes & Mauritz
06.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeled items, and arranged according to size or color.
  • Maintained a clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Volunteer

Junior Youth Group Leader, Bahai Faith Community
05.2021 - 01.2024
  • organizing weekly gatherings for junior youth aged 10-15 within the Bahai Faith Community
  • organizing gatherings was not only educational but also focused on values, personal growth, and community service
  • designing and implementing various activities aimed at fostering leadership skills, promoting moral and spiritual development, and cultivating a sense of social responsibility among the youth.

Volunteer

Humane Society Of Tampa Bay
03.2021 - 09.2021
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Education

High School Diploma -

Walter L. Sickles High School
Tampa, FL
05.2023

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Reliability and punctuality
  • Relationship Building
  • Fluent in Spanish, English, and Portuguese
  • Reliable and Responsible

Accomplishments

  • Ranked 3rd in the Bolivian National Tennis Federation and 20th in COSAT(South American Tennis Confederation)
  • Ranked 3rd best class student from 2019-2021
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issues through consumer testing.

Competitive Tennis Player

I have played tennis since I was 4 years old and continued playing until I entered college. I have traveled worldwide to compete in international tournaments (ITF) and won 2 total tournaments. I have always been passionate about it and just can't imagine myself without tennis; more than a sport, it was a life lesson for me, making me who I am nowadays. 

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Italian
Professional Working

Timeline

Retail Sales Associate

H&M Hennes & Mauritz
06.2023 - Current

Volunteer

Junior Youth Group Leader, Bahai Faith Community
05.2021 - 01.2024

Volunteer

Humane Society Of Tampa Bay
03.2021 - 09.2021

High School Diploma -

Walter L. Sickles High School

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Fernanda Salazar Guzman