FERNANDA VIDELA C
Ossining,NY
Summary
Dynamic professional with a proven track record in customer service and care. Excelled in resolving customer complaints and boosting satisfaction, leveraging strong problem-solving and polite communication skills. Known for dependability and the ability to foster positive client relationships, enhancing operational efficiency and team collaboration.
Kind and considerate Babysitter with great recommendations earned by providing individualized care. Led exciting and safe activities while setting examples for appropriate social behavior. Talked with children about personal interests to build relationships and trust.
Overview
13
13
years of professional experience
Work History
MONEY SHIPMENT AGENT ABROAD
CLAUDIA SMITH
12.2023 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Promotora Temporada Verano En Diferentes Empresas
Efesis, Serena Mar, Lider Supermarket and More
01.2012 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
SANITIZATION ASSISTANT
LA SERENA HOSPITAL (CHILE)
01.2022 - 10.2023
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
Babysitter
Camila Parker, Catalina Parker, Maria Franetovic
01.2019 - 12.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Prepared healthy snacks and meals.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Cook
Johnny Rockets Restaurant
01.2018 - 03.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cashier and Saleswoman in Pharmacy
Carlos Videla Sanza
02.2014 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
Education
I Studied Law For 3 Years, But I Didn't Finish It. - Laws
Universidad Central De Chile
Av. Francisco De Aguirre 0405, La Serena, Chile01-2019
Skills
- Positive attitude
- Customer service and care
- Problem-solving
- Customer complaint resolution
- Customer needs determination
- Polite communication skills
- Critical thinking
- Meal preparation
- Dependability
- Infant care experience
- Toddler engagement
- Creative playtime
- Language development
Languages
English
Limited Working
Spanish
Native or Bilingual
Interests
- Cooking
- Gardening
- Music
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Animal Care
- Video Gaming
- Read
Timeline
MONEY SHIPMENT AGENT ABROAD
CLAUDIA SMITH
12.2023 - Current
SANITIZATION ASSISTANT
LA SERENA HOSPITAL (CHILE)
01.2022 - 10.2023
Babysitter
Camila Parker, Catalina Parker, Maria Franetovic
01.2019 - 12.2022
Cook
Johnny Rockets Restaurant
01.2018 - 03.2018
Cashier and Saleswoman in Pharmacy
Carlos Videla Sanza
02.2014 - 12.2016
Promotora Temporada Verano En Diferentes Empresas
Efesis, Serena Mar, Lider Supermarket and More
01.2012 - 03.2025
I Studied Law For 3 Years, But I Didn't Finish It. - Laws
Universidad Central De Chile
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