Keeley Staples
Summary
Diligent Counselor in training with background in counseling, skilled at providing emotional support and fostering safe environment for personal development. Successfully assisted in coordination of group therapy sessions and individual counseling plans. Demonstrated empathy and strong communication skills throughout various client interactions.
Overview
6
6
years of professional experience
Work History
Shipment Team Member
Bath and Body Works
10.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted with inventory counts and stocking of merchandise.
- Processed shipment deliveries and maintain organization in back room and off site inventory rooms
Client Service Representative
The Freeby & Lai Group at Keller Williams Real Estate
07.2021 - Current
- Promptly responded to inquiries and requests from prospective customers.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Management and improvement of the Chime database
- Scheduling and assigning of clients to the real estate agent best able to fit their needs
- Participate in regular meetings with real estate agents and management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Trained new personnel regarding company operations, policies and services.
- Implemented and developed customer service processes.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
Health Services Coordinator
The Healing Place
06.2024 - 10.2024
- Assisting clients in learning to manage their health care needs
- Coordinate medical clinics for clients
- Usage of crisis intervention skills to help clients maintain chemical dependency recovery while navigating their health-care related issues
- Track client interactions and service
- Reporting relevant information to appropriate departments
- Monitor, maintain, and track clients self-administrating controlled medications
- Strengthened communication skills through regular interactions with others.
- Usage of crisis intervention skills during mental health related crises
Personal Assistant
Public Partnerships LLC
07.2021 - 06.2024
- Improved time management of the client through effective prioritization and organization of tasks.
- Assistance with client's monthly podcast sponsored by the Christopher and Dana Reeve Foundation including creation of topic, locating supportive literature, writing a description of the topic, posting advertisement flyers on Facebook, and ensuring the podcast runs smoothly during its duration
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Helped clients to maintain independence and quality of life.
- Maintained appropriate filing of personal and professional documentation.
Education Liaison/Teaching Assistant
East Stroudsburg University of Pennsylvania
07.2022 - 06.2023
- Experience in the D2L Bright Space program
- Acted as first point of contact for professor
- Assisted with day-to-day operations of courses, working efficiently and productively with all staff and students.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Completed daily reports on attendance and disciplinary performance.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Prepared educational materials including syllabi, assignments, and exams.
- Shared important information with students concerning upcoming assignments and tests.
Tutor
East Stroudsburg University of Pennsylvania
08.2021 - 12.2021
- Scheduling meetings with students in need of assistance
- Knowledge of Measurement and Evaluations coursework and textbook
- Weekly to biweekly meetings with the course's professor to determine course progression, upcoming test dates, and upcoming paper due dates
- Working with students on papers including idea formation, executing, editing, and ensuring the paper is in accordance with APA format standards
- Supported students with helpful study habits and exam strategies.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
Food Expeditor
Barley Creek Brewing Company
10.2020 - 06.2021
- Provided mentorship and guidance to new kitchen team members
- Illustrated knowledge of menu and service offerings
- Managed food presentation and checked dishes for accuracy before delivery
- Orchestrated smooth and seamless workflow between kitchen and tables in a fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction
- Interacted with wait staff, front-of-house team, and management and culinary team, fulfilled special customer requests, and met the restaurant's exacting food and service standards
Hostess
Camelback Ski Resort
12.2018 - 09.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Education
Master of Science - Clinical Mental Health Counseling
Spalding University
Louisville, KY08-2026
Bachelor of Science - Psychology, Concentration in Counseling
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA12-2023
Skills
- Customer service
- Positive attitude
- Active listening
- Attention to detail
- Continuous development
- Willingness to learn
- Verbal and written communication
Presentations
- The Comparison of Compassion, Anxiety, and Depression Levels, Poster, Sigma Xi International Research Forum on Research Excellence, 11/10/23, Long Beach, Long Beach, CA
- The Correlation Between Compassion, Anxiety, and Depression, PowerPoint Presentation, East Stroudsburg University's Psychology Department's 49th Bi-Annual Research Forum & Psi Chi Induction, 04/25/23, East Stroudsburg, East Stroudsburg, PA
- Evaluating the Factors which Contribute to Overall Quality of Life, Poster, East Stroudsburg University Student Research & Creative Activity Symposium, 04/25/23, East Stroudsburg, East Stroudsburg, PA
- The Correlation Between Compassion, Anxiety, and Depression, PowerPoint, East Stroudsburg University's Sigma Xi Research Forum, 04/06/23, East Stroudsburg, East Stroudsburg, PA
- Stress Management: In the Workplace & at Home, East Stroudsburg University Warrior Enrichment Days, 03/06/23, East Stroudsburg, East Stroudsburg, PA
- The Correlations Between Compassion, Anxiety, and Depression, Poster, Eastern Psychology Association Annual Conference, 03/02/23, Boston, Boston, MA
- Evaluating the Factors which Contribute to Overall Quality of Life, Poster, Eastern Psychology Association Annual Conference, 03/02/23, Boston, Boston, MA
- The Prevalence and Demographic of Compassion Scores, Poster, East Stroudsburg University 2022 Student Research and Creative Activity Symposium, 04/29/22, East Stroudsburg, East Stroudsburg, PA
- The Prevalence and Demographics of Compassion Scores, Poster, Eastern Psychological Association Annual Conference, 03/03/22, New York City, New York City, NY
Awards
- PA Achievement Award, 2020 - 2023
- Top Researcher Award of the Psychology Department, 2023
Extracurricular Activities
Member of Psi Chi, Psi Chi East Stroudsburg University of Pennsylvania Chapter, 04/01/23, Present, East Stroudsburg, East Stroudsburg, PA Student Member, American Psychological Association, 08/01/23, Present
Research
Research Group Member, 01/01/21, Present, East Stroudsburg, East Stroudsburg, PA, Literature review, Designing and administering surveys (in person & electronically [survey monkey]), Research design achieving Institutional Review Board approval status, Experience with SPSS, Collection, coding, & analysis of data, Experience with Excel, Assistance in writing PDFC Grant 2022, Assistance in writing East Stroudsburg University's 'Grow It' Grant 2022, Grant reviewal for Christopher and Dana Reeve Foundation Quality of Life Grants 2022 Cycle, Assistance in writing Quality of Life Grant for the Christopher and Dana Reeve Foundation Fall Cycle 2022, Data preparation for presentation, Manuscript writing
Affiliations
- Student Member of Psi Chi
Research Presentations
- Staples K., Principe V., Chang J. The Comparison of Compassion, Anxiety, and Depression Levels. Poster presented at: Sigma Xi International Research Forum on Research Excellence; 2023, November 10-11; Long Beach, CA
- Staples K., The Correlation Between Compassion, Anxiety,
and Depression. PowerPoint Presentation at: East Stroudsburg University's Psychology Department's 49th Bi-Annual Research Forum & Psi Chi Induction; 2023 April 25; East Stroudsburg PA - Colon J., Staples K., Chang J., Tressler A. Evaluating the Factors which Contribute to Overall Quality of Life. Poster presented at: East Stroudsburg University Student Research & Creative Activity Symposium; 2023 April 25; East Stroudsburg PA
- Staples K., The Correlation Between Compassion, Anxiety, and Depression. PowerPoint presented at: East Stroudsburg University's Sigma Xi Research Forum; 2023 April 6; East Stroudsburg, PA
- Chang J., Staples K., Colon J., Washington K. Stress Management: In the Workplace & at Home. East Stroudsburg University Warrior Enrichment Days; 2023 March 6; East Stroudsburg, Pennsylvania
- Staples K., Chang J., Palmer E., Washington K. The Correlations Between Compassion, Anxiety, and Depression. Poster presented at: Eastern Psychology Association Annual Conference; 2023 March 2-4; Boston, MA
- Colon J., Staples K., Chang J., Tressler A. Evaluating the Factors which Contribute to Overall Quality of Life. Poster presented at: Eastern Psychology Association Annual Conference; 2023 March 2-4; Boston, MA
- Staples K., Guarino M., Tressler A., Chang J., The Prevalence and Demographic of Compassion Scores. Poster presented at: East Stroudsburg University 2022 Student Research and Creative Activity Symposium; 2022 April 29; East Stroudsburg PA
- Tressler A., Chang J., Staples K., Guarino M., The Prevalence and Demographics of Compassion Scores. Poster presented at: Eastern Psychological Association Annual Conference; 2022 March 3-5; New York City, NY
Timeline
Shipment Team Member
Bath and Body Works
10.2024 - Current
Health Services Coordinator
The Healing Place
06.2024 - 10.2024
Education Liaison/Teaching Assistant
East Stroudsburg University of Pennsylvania
07.2022 - 06.2023
Tutor
East Stroudsburg University of Pennsylvania
08.2021 - 12.2021
Client Service Representative
The Freeby & Lai Group at Keller Williams Real Estate
07.2021 - Current
Personal Assistant
Public Partnerships LLC
07.2021 - 06.2024
Food Expeditor
Barley Creek Brewing Company
10.2020 - 06.2021
Hostess
Camelback Ski Resort
12.2018 - 09.2020
Master of Science - Clinical Mental Health Counseling
Spalding University
Bachelor of Science - Psychology, Concentration in Counseling
East Stroudsburg University of Pennsylvania
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