FERNANDA GONZALEZ NAVARRETE
Chicago,IL
Overview
4
4
years of professional experience
Work History
Retail Manager
Discovery Clothing
Chicago, IL
04.2022 - Current
- Managed daily operations of the store, including opening and closing procedures.
- Worked closely with corporate.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Received shipments
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised staff to ensure customer satisfaction and proper performance of duties.(4-8 at a time)
- Maintained store staff by recruiting, orienting and training employees.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Oversaw all aspects of merchandising within the store including product placement and display design.
- Analyzed financial data to identify areas of improvement for profitability.
- Prepared staff work schedules and assigned team members to specific duties.
Food Service Worker
SUBWAY®Restaurants
Chicago, IL
10.2021 - 04.2022
- Worked mostly independent
- Followed food safety regulations
- Operated cash register to process cash, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Maintained order and cleanliness of work areas
- Monitored inventory
- Assembled and served meals according to specific guest requirements.
- Explained food preparation methods and ingredients to customers with allergies.
Phone Operator
TRIANOS PIZZA
Chicago, IL
05.2020 - 09.2021
- Fast paced environment
- Took orders over the phone upwards of 150/ a day
- Maintained a professional demeanor while handling customer calls.
- Handled transactions quickly and efficiently
- Developed relationships with customers
- Food preparation
Education
High School Diploma -
Back of The Yards College Preparatory High School
Chicago, IL06-2021
Some College (No Degree) - Communications
Richard J. Daley
Chicago, ILSkills
- Customer Service
- Team Training
- Cash Management
- Deposit Preparation
- Operations Management
- Inventory Control
- Visual Merchandising
- Staff Management
- Staff Recruitment
- Loss Prevention
- Complaint Resolution
- Budgeting and Cost Control
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
- Trianos Pizza, Anthony (773) 229-1444
- Discovery Clothing, Juana (773) 767- 5095
Timeline
Retail Manager
Discovery Clothing
04.2022 - Current
Food Service Worker
SUBWAY®Restaurants
10.2021 - 04.2022
Phone Operator
TRIANOS PIZZA
05.2020 - 09.2021
High School Diploma -
Back of The Yards College Preparatory High School
Some College (No Degree) - Communications
Richard J. Daley