Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

FERNANDA GONZALEZ NAVARRETE

Chicago,IL

Overview

4
4
years of professional experience

Work History

Retail Manager

Discovery Clothing
Chicago, IL
04.2022 - Current
  • Managed daily operations of the store, including opening and closing procedures.
  • Worked closely with corporate.
  • Monitored inventory, cash, and payroll processes to keep location running smoothly.
  • Received shipments
  • Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Supervised staff to ensure customer satisfaction and proper performance of duties.(4-8 at a time)
  • Maintained store staff by recruiting, orienting and training employees.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Maintained cleanliness standards throughout the store by delegating tasks to staff members.
  • Oversaw all aspects of merchandising within the store including product placement and display design.
  • Analyzed financial data to identify areas of improvement for profitability.
  • Prepared staff work schedules and assigned team members to specific duties.

Food Service Worker

SUBWAY®Restaurants
Chicago, IL
10.2021 - 04.2022
  • Worked mostly independent
  • Followed food safety regulations
  • Operated cash register to process cash, and credit card transactions.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Maintained order and cleanliness of work areas
  • Monitored inventory
  • Assembled and served meals according to specific guest requirements.
  • Explained food preparation methods and ingredients to customers with allergies.

Phone Operator

TRIANOS PIZZA
Chicago, IL
05.2020 - 09.2021
  • Fast paced environment
  • Took orders over the phone upwards of 150/ a day
  • Maintained a professional demeanor while handling customer calls.
  • Handled transactions quickly and efficiently
  • Developed relationships with customers
  • Food preparation

Education

High School Diploma -

Back of The Yards College Preparatory High School
Chicago, IL
06-2021

Some College (No Degree) - Communications

Richard J. Daley
Chicago, IL

Skills

  • Customer Service
  • Team Training
  • Cash Management
  • Deposit Preparation
  • Operations Management
  • Inventory Control
  • Visual Merchandising
  • Staff Management
  • Staff Recruitment
  • Loss Prevention
  • Complaint Resolution
  • Budgeting and Cost Control

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

  • Trianos Pizza, Anthony (773) 229-1444
  • Discovery Clothing, Juana (773) 767- 5095

Timeline

Retail Manager

Discovery Clothing
04.2022 - Current

Food Service Worker

SUBWAY®Restaurants
10.2021 - 04.2022

Phone Operator

TRIANOS PIZZA
05.2020 - 09.2021

High School Diploma -

Back of The Yards College Preparatory High School

Some College (No Degree) - Communications

Richard J. Daley

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FERNANDA GONZALEZ NAVARRETE