Open To Work
FERNANDEZ PEPRAH
QUALITY TECHNICIAN
Webster,MA
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
13
13
years of professional experience
Work History
Quality Control Technician
KARL STORZ Endoscopy - Medical
Charlton, MA
03.2018 - 06.2022
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
Customer Service
Mtn Mobile Network
Ghana Kumasi, Kumasi-Ghana
05.2015 - 12.2017
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated professionally with colleagues, freelancers and clients.
- Manage large amounts of incoming phone calls
- Follow communication procedures, guidelines and policies
Customer Service Representative
Vodafone Ghana Limited
Kumasi- Ghana, KUMASI-GHANA
01.2009 - 11.2013
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicating with customers through various channels.
- Knowing products inside and out so that customer questions can be answered.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Ensure customer satisfaction and provide professional customer support.
- Resolved over 30 customers issues per day
Education
High School Diploma -
BANTAMA SNR HIGH SCH
GHANA-KUMASI08.2008
Skills
- Attention to Detail
- SQL
- Customer Communication
- Data Entry and Maintenance
- Resolving Problems and Incidents
- Telephone Management
- Customer Service and Assistance
- Online Chat
- Microsoft Access
- Issue and Resolution Tracking
- Computer System Maintenance
- Windows
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteOn-SiteSalary Range
$60000/yr - $200000/yrTimeline
Quality Control Technician
KARL STORZ Endoscopy - Medical
03.2018 - 06.2022
Customer Service
Mtn Mobile Network
05.2015 - 12.2017
Customer Service Representative
Vodafone Ghana Limited
01.2009 - 11.2013
High School Diploma -
BANTAMA SNR HIGH SCH