Fernando X Alvarado
Miami,FL
Summary
Motivated psychology student with hands-on experience in customer service and retail. Demonstrated skills in problem-solving, communication, and adapting to fast-paced environments. Proven ability to effectively manage multiple tasks, work collaboratively, and showcase leadership potential. Proficient in computer applications with a strong attention to detail and creativity. Eager to apply interpersonal and organizational skills while pursuing continuous academic and professional growth.
Overview
6
6
years of professional experience
Work History
Smoothie Barista
Naturissimo
07.2024 - Current
- Prepared and served juices and blended drinks.
- Created quality beverages for customers following recipes and presentation standards.
- Explained product details to share ingredients, allergens or preparation methods.
- Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
- Contacted supervisor to notify of low product stock or other concerns.
- Operated TOAST POS system for quick order entry and cash drawer accuracy.
Customer Service Staff
Publix Supermarkets Store
10.2021 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased customer loyalty with exceptional communication skills and personalized service.
Cashier
Winn Dixie Supermarket
02.2019 - 11.2019
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Associate of Arts - Psychology
Miami Dade College
07-2027
Skills
- Problem-Solving
- Organizational Skills
- Adaptability and Flexibility
- Computer Proficiency
- Leadership Experience
- Communication
- Attention to Detail
- Creativity
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Smoothie Barista
Naturissimo
07.2024 - Current
Customer Service Staff
Publix Supermarkets Store
10.2021 - 03.2024
Cashier
Winn Dixie Supermarket
02.2019 - 11.2019
Associate of Arts - Psychology
Miami Dade College
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