Fernando Aparicio
Orlando
Summary
Results-driven professional with a proven track record at JPMorgan Chase, excelling in credit and collections. Achieved 100% recovery through strategic outreach and relationship building. Strong attention to detail and data analysis skills, complemented by effective teamwork and collaboration, led to a 90% reduction in delinquent accounts.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Collections Specialist I
JPMorgan Chase
05.2011 - Current
- Managed collections process for delinquent accounts, ensuring compliance with regulatory standards.
- Achieved monthly recovery by 100% through effective payment arrangements.
- Reduced delinquent accounts by 90% through startegic customer outreach.
- Analyzed customer payment patterns to identify trends and improve collection strategies.
- Developed and maintained relationships with clients to facilitate timely payments and resolve disputes.
- Trained new team members on collection procedures and best practices for customer engagement.
- Maintain compliance with all risk and control standards while improving recovery performance.
Certified Pharmacy Technician Supervisor
Walgreens
01.2005 - 05.2011
- Supervised daily pharmacy operations, ensuring compliance with safety and regulatory standards.
- Mentored and trained pharmacy technicians to enhance service quality and efficiency.
- Implemented process improvements that increased workflow efficiency and reduced medication errors.
- Managed inventory control systems, optimizing stock levels and minimizing waste.
Education
Master of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH12-2022
BBA - Marketing
Ponthifical Catholic University
Ponce, PR12-2006
Skills
- Credit and collections
- Teamwork orientation
- Account review
- Relationship building
- Networking
- Attention to detail
- Incident Response
- Interpersonal skills
- Teamwork & Collaboration
- Data analysis
- Independent
- Cybersecurity Tool
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certification Of Completion in I.T. Security & Network Technician / National License in Progress
- MedCerts LLC, 13955 Farmington Rd, Livonia, MI, Academic Career Coordination
- Pharmacy Technician Certification, Walgreens INC.
Languages
Spanish
Native or Bilingual
Interests
My interest in cybersecurity comes and technology I'm motivated by the challenge of identifying solutions that strengthen interested in areas like network defense, ethical hacking, and hacking, and incident response
Timeline
Collections Specialist I
JPMorgan Chase
05.2011 - Current
Certified Pharmacy Technician Supervisor
Walgreens
01.2005 - 05.2011
Master of Science - Cyber Security
Southern New Hampshire University
BBA - Marketing
Ponthifical Catholic University