Fernando Bermudez
San Diego,CA
Summary
Versatile and results-driven professional with a robust background at Bank of America, adept in relationship building and critical thinking. Excelled in leveraging IT support and troubleshooting skills to enhance operational efficiency and client satisfaction. Proven track record in fast-paced environments, demonstrating exceptional adaptability and business acumen exceeding in a work environment with initial zero experience.
Overview
8
8
years of professional experience
Work History
Relationship Banker (Personal Banker)
Bank Of America
San Diego, CA
01.2021 - Current
- Grows business knowledge and network by partnering with experts in small business, lending, and investments
- Is confident in educating clients on how to conduct and navigate banking transactions through self-service technologies
- (online banking , mobile banking)
- Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
- Manages financial center traffic, appointments, and outbound calls effectively
- Executes the bank's risk culture and strives for operational excellence
- Build long-term relationships with clients to meet financial goals, make sure I am keeping track of each client relationship and their individual goals being met by the time discussed
Production Support
Huntington Ingalls Industries
San Diego, CA
01.2020 - Current
- In charge of installing what is required throughout the entire ship/carrier while always working at a fast pace and ready to move on to the next project
- Always prepared to learn something new if/when necessary in order to understand how something works and be able to install it myself
- Provide air ventilation support, as well as pressured air using manifolds
- Teamwork is key, however sometimes it is necessary to work individually, having to take charge in order to be capable of taking care of an entire project
Touch Up Painter
YYK Enterprises
National City, CA
01.2019 - Current
- Prepare room/area with masking
- When/if necessary remove old paint using a gun depending on which gun is needed (chizzle, needle gun, dead crawl)
- Professionally paint required area on time
Assistant Manager
Cricket Wireless
, CA
01.2018 - Current
- Provide excellent customer service and assistance
- Focus on executing & performing well enough to attain individual sales goals
- Receive inventory shipments & place them in our system
- Use our RQ system program to process any bill pay/sales transaction, look up customers account information
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Gift Shop Manager
UCSD Thornton Gift Shop
La Jolla, CA
01.2017 - Current
- Provide excellent customer service in the gift shop by answering, directing customers, making recommendations and taking special orders
- Process customer purchases using POS System
- Take inventory and making purchase orders for what is needed around the store with a specific budget, including (beverages, food, snacks, apparel, stuffed animals etc.)
- Ring out registers, secure day's receipts, and balance the safe while monitoring facility and workloads
- Responsible for receiving, distributing, and merchandising of merchandise from daily deliveries
- Conducted inventory of gift shop items, restocked shelves, and ordered new supplies as needed.
- Trained and supervised employees on store policies and procedures.
- Maintained financial records such as sales receipts, credit card transactions, refunds.
- Analyzed sales data to identify trends in buying habits.
Education
GED -
California State Board of Education
Online Exam08-2021
Google IT Support Cert -
Skills
- Computer networking
- IT support
- Troubleshooting
- Business Acumen
- Strong cognitive reasoning
- Problem solving
- Adaptability
- Fast learner
- Relationship building
- Team collaboration abilities
- Cybersecurity best practices
- Critical Thinking
Awards
- Technical support fundamentals, Google IT Support Cert
- The bits and bytes of computer networking, Google IT Support Cert
- Operating systems and you, Google IT Support Cert
- System Administration and IT infrastructure Services, Google IT Support Cert
- IT Security: Defense Against The Digital Dark Arts, Google IT Support Cert
Timeline
Relationship Banker (Personal Banker)
Bank Of America
01.2021 - Current
Production Support
Huntington Ingalls Industries
01.2020 - Current
Touch Up Painter
YYK Enterprises
01.2019 - Current
Assistant Manager
Cricket Wireless
01.2018 - Current
Gift Shop Manager
UCSD Thornton Gift Shop
01.2017 - Current
GED -
California State Board of Education
Google IT Support Cert -
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