Fernando Chacon
Tijuana,Mexico
Summary
I am an experienced Talent Acquisition Leader specializing in Operations and Information Technology, currently serving at Integon Service Co. (National General / Allstate), a leading insurance provider in the United States.
In my current role, I develop and execute comprehensive talent acquisition strategies aligned with organizational objectives. I work closely with senior leadership to understand and anticipate long-term staffing needs, and I lead a team of remote IT Talent Acquisition Specialists, ensuring high performance and alignment with business goals.
I am committed to building strong partnerships with internal stakeholders to gain a deep understanding of their hiring needs and deliver effective, tailored recruitment solutions. I also provide mentorship, training, and ongoing support to my team, helping them continuously improve their recruitment capabilities.
Throughout my career, I have successfully recruited for a wide range of IT and operational roles, including full stack developers, compliance and cybersecurity professionals, telecom specialists, UAT testers, DevOps engineers, business analysts (BA/BSA), database developers, web development architects, and QA testers (manual and automation), among other highly specialized positions.
Overview
6
6
years of professional experience
Work History
Talent Acquisition Associate Manager IT, Admin & Operations
Integon Service Co.
11.2022 - Current
- Develop and implement comprehensive talent acquisition strategies aligned with organizational goals.
- Collaborate with senior management to understand long-term staffing needs and plan recruitment efforts accordingly.
- Manage and lead a team of remote IT Talent Acquisition Specialists.
- Provide mentorship, guidance, and training to team members to enhance their recruitment skills.
- Collaborate with department heads and key stakeholders to gain insights into specific departmental staffing needs.
- Build strong relationships with internal clients to understand their unique requirements and expectations.
- Establish and monitor key performance indicators (KPIs) to evaluate the effectiveness of recruitment efforts.
- Prepare and present regular reports on recruitment metrics, identifying areas for improvement.
- Prioritize creating a positive candidate experience throughout the recruitment process.
- Effectively manage a remote team, ensuring clear communication and collaboration.
- Implement best practices for remote talent acquisition to maintain team productivity and engagement.
- Collaborated closely with HR partners to ensure seamless onboarding processes for all new hires.
- Support internal talent mobility by identifying potential candidates within the organization for open positions, fostering a culture of growth and development.
- Partner with marketing teams to create compelling job advertisements that accurately represented the company''s values and culture.
IT Talent Acquisition Team Lead
Integon Service Co.
05.2022 - 11.2022
- Full cycle recruitment for various IT positions such as: Full stack Developers from Jr to Sr/Lead/ Associate Manager Manager level, compliance, cyber security, Telecom, UAT, DevOps, BA, BSA, Database Developer, Web Development Architect, QA Manual/Automation and other specialized positions.
- Lead and mentor a team of IT Talent Acquisition professionals to ensure the hiring goals are met.
- Work as a consultant for IT business leaders, provide right direction and guidance on the Mexico market for IT professionals / Provides strong market data to ensure we hire the best talent for a specific role.
- Negotiated competitive offers with selected candidates, balancing organizational budget constraints with market expectations.
- Managed end-to-end recruitment processes, ensuring timely placements for critical roles.
- Implemented innovative sourcing tactics, attracting top-tier candidates for hard-to-fill positions.
Senior Talent Acquisition Specialist
Integon Service Co.
04.2021 - 05.2022
- Full cycle recruitment for Ops and semi professional positions such as: Customer Service, Back office, Sales, Claims, Data entry // Semi professional positions: Ops Supervisor, L&D Specialist, Workforce Mgmt, Team leads and QA.
- Mentored junior recruiters on best practices in sourcing strategy development and effective interview techniques, elevating overall team performance.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Assisted with writing job postings and job descriptions for boards.
Talent Acquisition Specialist
Integon Service Co.
12.2020 - 04.2021
- Full cycle recruitment for Ops positions such as: Customer Service, Back office, Sales, Claims, Data entry and Interpreters.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
Talent Acquisition Specialist
Vervent
04.2019 - 02.2020
- Full cycle recruitment for BPO positions such as: Customer Service, Sales, Collections and data entry.
- Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
Education
Bachelor's degree - Industrial and Organizational Psychology
UTEL Universidad
Mexico12.2027
Bachelor's degree - Public Administration
Instituto Universitario Jose Vasconcelos
Mexico12.2019
Diploma - Senior Management
CETYS Universidad
Mexico, Tijuana B.C.12-2025
Diploma - Human Resources Management
CETYS Universidad
Mexico, Tijuana B.C.07-2024
Skills
- Onboarding processes
- Data-driven decision making
- Recruitment marketing
- Background checks
- Technical recruiting
- Applicant tracking systems
- Salary and benefits negotiations
- Talent management
- Recruitment planning
- Compensation analysis
- Building partnerships
- Recruitment reporting
- Career fair management
- Problem-solving
- Multitasking
- Adaptability and flexibility
- Decision-making
- Training and mentoring
- Team building
- Analytical and critical thinking
- Leadership development
- TRESS System
- Workday
- Human resources support
- Employee relations
- Strategic planning
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Talent Acquisition Associate Manager IT, Admin & Operations
Integon Service Co.
11.2022 - Current
IT Talent Acquisition Team Lead
Integon Service Co.
05.2022 - 11.2022
Senior Talent Acquisition Specialist
Integon Service Co.
04.2021 - 05.2022
Talent Acquisition Specialist
Integon Service Co.
12.2020 - 04.2021
Talent Acquisition Specialist
Vervent
04.2019 - 02.2020
Bachelor's degree - Industrial and Organizational Psychology
UTEL Universidad
Bachelor's degree - Public Administration
Instituto Universitario Jose Vasconcelos
Diploma - Senior Management
CETYS Universidad
Diploma - Human Resources Management
CETYS Universidad
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