Fernando Cota
Mesa
Summary
Dynamic professional with a proven track record at Early Warning Services, excelling in report generation and customer communication. Recognized for meeting service level agreements and delivering exceptional results. Adept in Microsoft Excel and skilled in problem-solving, ensuring accuracy and efficiency in all tasks. Committed to driving success through attention to detail.
Overview
13
13
years of professional experience
Work History
Back Office Agent II
Early Warning Services
Scottsdale
07.2017 - Current
- Confirm direct dispute banners are correctly placed on both dispute details as well as file disclosures
- Assist dispute team with meeting service level agreements and confirming pending disputes have been correctly forwarded to dispute team
- Report department statistics for all team members on a daily basis
Courier
First Delivery
Tempe
01.2016 - 01.2017
- Deliver shipments ordered on Amazon to residence and business locations throughout various cities in and around Phoenix, AZ.
- Work with dispatcher for expedited delivery of overflow packages.
- Navigate large apartment complexes for delivery to receiver's door.
Special Accounts Representative
Ontrac.
Chandler
01.2016 - 01.2017
- Delivered high-level customer support by tracking and expediting shipments, proactively communicating with customers regarding delivery issues and resolutions.
- Tracked and expedited shipments contacting business contacts as well as drivers.
- Among top 3% of employees to earn Peak Performance Award for meeting goals.
Assistant Controller
Spencer's Tv & Appliance
Mesa
03.2013 - 03.2015
- Assisted in processing daily credit card batches as well as cash payments for appliance repair orders
- Entered daily general ledger entries for cash accounts
- Responsible for making daily bank deposits for cash and check transactions for appliance repair orders
Education
Bachelor of Science - Accounting
University of Phoenix
Mesa, AZ12-2008
Skills
- Microsoft Word
- Outlook
- Excel
- 70 wpm
- 15,000 KPH ten key
- Problem Solving
- Adaptability
- Exceptional communication
- Broad banking understanding and experience
- Attention to detail
- Problem solving
- Report generation
- Service level agreements
- Customer communication
Timeline
Back Office Agent II
Early Warning Services
07.2017 - Current
Courier
First Delivery
01.2016 - 01.2017
Special Accounts Representative
Ontrac.
01.2016 - 01.2017
Assistant Controller
Spencer's Tv & Appliance
03.2013 - 03.2015
Bachelor of Science - Accounting
University of Phoenix