LYDIA EDDY
Covina,CA
Summary
Conscientious Front and Back Office Medical Assistant known for productivity and efficient task completion. Possess specialized skills in patient scheduling, medical record management, and clinical procedures. Excel in communication, empathy, and organizational abilities, ensuring seamless office operations and positive patient experiences.
Overview
2
2
years of professional experience
Work History
Front and Back Office Medical Assistant
Glendora Chiropractic Center
Glendora, CA
07.2024 - Current
- Manage the back and front office.
- Set patients up on decompression machines, and other therapies such as cold laser, electrical stimulation, cryo, and Norma tech.
- Ordered clinical supplies for the office on a weekly basis ensuring all items were within budget guidelines.
- Greeted patients and verified patient information.
- Answer the phones to schedule patients' appointments.
- Process payments, and run new patients' insurance.
- Responded to requests for medical records from other healthcare facilities or attorneys in accordance with HIPAA regulations.
- Scheduled diagnostic tests such as X-rays, CT scans MRI's at hospitals or imaging centers based on physician orders and instructions.
- Performed various clerical duties such as filing paperwork, faxing documents, photocopying records.
Collections Specialist
Crossroads Equipment Lease and Finance
Rancho Cucamonga, CA
06.2023 - 12.2023
- Engage with customers through calls and emails to discuss account status and outstanding balances
- Address customer inquiries through inbound calls and emails regarding account support
Administrative Assistant
Crossroads Equipment Lease and Finance
Rancho Cucamonga, CA
03.2023 - 06.2023
- Organize mail, FedEx, and UPS shipments
- Assessed mail, FedEx, and UPS items for correct document placement.
- Executed uploads to DocuWare and updated records in Salesforce accordingly.
- Verified document quality by identifying perfect or imperfect classifications.
- Sort and arrange documents in correct folders.
Education
Associate of Science Degree - Nursing
Citrus College
Glendora, CA05-2025
Certificate - medical assistant certification, basic patient care, human anatomy
UEI College
West Covina, CA12.2024
High School Diploma -
Charter Oak High School
Covina, CA05.2021
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Electronic health records
- Customer service
- Office administration
- HIPAA regulations
- Vital signs measurement
- Back office support
Timeline
Front and Back Office Medical Assistant
Glendora Chiropractic Center
07.2024 - Current
Collections Specialist
Crossroads Equipment Lease and Finance
06.2023 - 12.2023
Administrative Assistant
Crossroads Equipment Lease and Finance
03.2023 - 06.2023
Associate of Science Degree - Nursing
Citrus College
Certificate - medical assistant certification, basic patient care, human anatomy
UEI College
High School Diploma -
Charter Oak High School
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