Fernando De Leon
El Paso
Summary
Proven performer with extensive experience in customer service and food service. Excelled in cash register operation and demonstrated patience and empathy, significantly improving staff performance. Skilled in Microsoft Office, adept at multitasking and enhancing customer satisfaction through exceptional service and efficient problem-solving.
Overview
6
6
years of professional experience
Work History
Cashier and Cook
Boss Chicken
10.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Insurance Receptionist
State Farm
08.2024 - 01.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Spanish Tutor
Self Employed
01.2024 - 07.2024
- Taught pronunciation tactics, introduced essential words and conducted reading drills.
- Instructed students on Spanish grammar, pronunciation, spelling, vocabulary, composition and dialogue.
- Developed lessons incorporating cultural norms and traditions for Spanish-speaking countries around the world.
- Helped students raise grades with comprehensive support for conversational, reading comprehension and oral expression Spanish-language abilities.
Server
Pollo Gordo Food Truck
04.2021 - 09.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Landscaping Worker
Self-employeed
01.2019 - 08.2019
- Performed planting, watering, mulching, and edging of lawns.
- Improved landscape appearance by performing regular maintenance tasks such as mowing, edging, and trimming.
- Performed seasonal clean-up tasks to maintain organized outdoor spaces throughout the year.
- Operated landscaping equipment with focus on safety and machine longevity.
- Maintained grounds by trimming, weeding, and general clean-up.
Education
Associates Degree in Medical Coding And Billing - Medical Records And Health Administration
Southwest University
El Paso, TX10-2025
High School Diploma -
El Paso High School
06.2018
Skills
- Customer Service
- Customer Assistance
- Food Service
- Patience and Empathy
- Microsoft Office
- Cash Register Operation
- Bilingual in english and spanish
Timeline
Insurance Receptionist
State Farm
08.2024 - 01.2025
Spanish Tutor
Self Employed
01.2024 - 07.2024
Cashier and Cook
Boss Chicken
10.2021 - Current
Server
Pollo Gordo Food Truck
04.2021 - 09.2021
Landscaping Worker
Self-employeed
01.2019 - 08.2019
High School Diploma -
El Paso High School
Associates Degree in Medical Coding And Billing - Medical Records And Health Administration
Southwest University
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