Fernando De Oliveira
San Diego,CA
Summary
Dedicated professional with experience as a Family Caregiver at Independent Contract, excelling in compassionate caregiving and household management. Proven ability to enhance patient wellbeing through emotional support and mobility assistance. Recognized for effectively coordinating healthcare appointments and fostering positive relationships, ensuring timely access to essential services.
Overview
11
11
years of professional experience
Work History
Family Caregiver
Independant Contract
06.2024 - Current
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
- Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
Customer Service Representative
Rite Aide
07.2019 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Delivery Courier
Federal Express Ground
08.2014 - 07.2019
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
Education
No Degree - Health Informatics
University of Central Florida
Orlando, FLHigh School Diploma -
Patrick Henry High School
San Diego, CA06-1994
Skills
- Transportation assistance
- Compassionate caregiving
- Household management
- Emotional support
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Family Caregiver
Independant Contract
06.2024 - Current
Customer Service Representative
Rite Aide
07.2019 - 10.2021
Delivery Courier
Federal Express Ground
08.2014 - 07.2019
No Degree - Health Informatics
University of Central Florida
High School Diploma -
Patrick Henry High School
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