Overview
Summary
Work History
Education
Skills
Affiliations
Software
Certification
Timeline
Volunteer

Fernando DeSantis

Melrose,MA

Overview

16
16
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
1
1
Language

Summary

Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.

Work History

Business Manager

East Boston Health Center
East Boston, MA
01.2013 - Current
  • Eye Care center is a business within the Health Center that fulfills eyecare needs for all patients
  • Drive Customer Satisfaction
  • Leveraging an upbeat and friendly demeanor, I ensure customers have a positive experience while in our shop – selected for multiple awards in recognition of my customer satisfaction efforts
  • These efforts have certainly increased our annual sales
  • Reduced wait times by improving scheduling process and implementation of new software
  • Processed appointments and customer payments efficiently to minimize wait times and maximize receipt of revenue
  • Able to think on my feet and resolve patient challenges while diffusing potentially negative situations
  • Increase profit for the business
  • Reduced expenses by reducing scrap costs by eliminating the number of returned glasses and eliminating errors in the repair process
  • Streamlined our work flow to increase the number of patients per day by 80%
  • This has significantly increased our top line revenue
  • Team building
  • Recruited and hired 4 top performing employees
  • Provided regular training seminars
  • Mentored employees and had 1 person promoted in the past year
  • Personal development – continuous learning through on the job training, EHS training and effective sales training

Optician

Clear View Eye
01.2007 - 01.2013
  • Retail optical stores
  • Successfully grew businesses by 10% year over year through process optimization, local advertising and providing high quality care
  • Responsible for scheduling all appointments, follow up visits, eyeglass orders and processing of lenses, etc
  • Coded and submitted all optometric and optical claims
  • BUSINESS/TECHNOLOGY SKILL SET:
  • Solid understanding of the sales process and how to continuously improve processes
  • Understanding of profit and loss statements
  • Microsoft Office applications including Excel, Word, Powerpoint
  • Trained on custom software used in Optician’s offices

Education

Boston College High School

Bachelor of Arts - Communications

Boston College
Chestnut Hill, MA
09.1993 - 05.1997

Skills

Budgeting

undefined

Affiliations

ABO/NCLE

Software

Excel, PowerPoint,EPIC

Certification

CPC-A

Timeline

CPC-A

06-2022

Business Manager

East Boston Health Center
01.2013 - Current

MA Dispensing Optician License

11-2008

Optician

Clear View Eye
01.2007 - 01.2013

Bachelor of Arts - Communications

Boston College
09.1993 - 05.1997

Boston College High School

Similar Profiles

CREATE PROFILE
Fernando DeSantis