Excel, PowerPoint,EPIC
Fernando DeSantis
Melrose,MA
Overview
16
16
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
1
1
Language
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Work History
Business Manager
East Boston Health Center
East Boston, MA
01.2013 - Current
- Eye Care center is a business within the Health Center that fulfills eyecare needs for all patients
- Drive Customer Satisfaction
- Leveraging an upbeat and friendly demeanor, I ensure customers have a positive experience while in our shop – selected for multiple awards in recognition of my customer satisfaction efforts
- These efforts have certainly increased our annual sales
- Reduced wait times by improving scheduling process and implementation of new software
- Processed appointments and customer payments efficiently to minimize wait times and maximize receipt of revenue
- Able to think on my feet and resolve patient challenges while diffusing potentially negative situations
- Increase profit for the business
- Reduced expenses by reducing scrap costs by eliminating the number of returned glasses and eliminating errors in the repair process
- Streamlined our work flow to increase the number of patients per day by 80%
- This has significantly increased our top line revenue
- Team building
- Recruited and hired 4 top performing employees
- Provided regular training seminars
- Mentored employees and had 1 person promoted in the past year
- Personal development – continuous learning through on the job training, EHS training and effective sales training
Optician
Clear View Eye
01.2007 - 01.2013
- Retail optical stores
- Successfully grew businesses by 10% year over year through process optimization, local advertising and providing high quality care
- Responsible for scheduling all appointments, follow up visits, eyeglass orders and processing of lenses, etc
- Coded and submitted all optometric and optical claims
- BUSINESS/TECHNOLOGY SKILL SET:
- Solid understanding of the sales process and how to continuously improve processes
- Understanding of profit and loss statements
- Microsoft Office applications including Excel, Word, Powerpoint
- Trained on custom software used in Optician’s offices
Education
Boston College High School
Bachelor of Arts - Communications
Boston College
Chestnut Hill, MA 09.1993 - 05.1997
Skills
Budgeting
Strategic planning
Employee management
Customer Relations
Retail Operations Management
Customer Relationship Management
Staff training and development
Business planning
Affiliations
ABO/NCLE
Software
Certification
CPC-A
Timeline
CPC-A
06-2022
Business Manager
East Boston Health Center
01.2013 - Current
MA Dispensing Optician License
11-2008
Optician
Clear View Eye
01.2007 - 01.2013
Bachelor of Arts - Communications
Boston College
09.1993 - 05.1997
Boston College High School