Fernando Diaz
Brooklyn,NY
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Business Development and Markerting
Hopkins Center for Rehabilitation and Healthcare
10.2023 - Current
- Oversaw the creation of impactful marketing materials, brochures, and presentations, aligning with regulatory standards and effectively showcasing the facility's services
- Conducted regular data analysis on key performance indicators, providing actionable insights to leadership and contributing to informed decision-making
- Collaborated with the Director of Admission and Administrator to streamline bed fill strategies, ensuring optimal utilization of the 288-bed facility
- Collaborated with hospital staff to identify specific training needs and developed targeted in-service sessions addressing those needs
- Manage the facility's online presence through social media, website, and other digital channels to enhance visibility and engagement
- Initiated and facilitated in-service programs with local hospitals to enhance communication, collaboration, and understanding between healthcare professionals.
- Secured new business partnerships through effective networking and relationship building.
- Increased client base by developing and implementing targeted marketing strategies.
Senior Account Executive
Vonage Business Inc
01.2020 - 10.2023
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
- Implemented processes that drove change and improved performance
- Sourced new sales opportunities through inbound lead follow-up
- Explained features, advantages, and benefits of products and services in clear, concise language
- Communicated regularly with territory and regional managers for daily support and strategic planning
- Assigned qualified leads to the field sales team for further development and closure
- Used cold calling and networking to sell products and services
- Procured new business to generate sales and boost pipeline
- Coached, developed, and motivated the team to achieve revenue goals.
Account Executive
Vonage Business Inc
10.2016 - 01.2020
- Awarded Top Cloud Solutions Executive eight of twelve months out of a six-person team
- Attended company and industry events to network with potential customers and generate leads
- Developed strong and long-term client relationships by attentive relationship cultivation
- Researched and secured new accounts within the assigned territory to increase sales and profitability
- Sought out key decision-makers and tailored solutions to address business challenges
- Estimated and quoted prices, credit and contract terms, warranties, and delivery dates
- Drove new business development through cold calling and direct marketing
- Managed and mentored a team of account executives
- Proficient in accessing decision-makers, discovering buyer's influencers, negotiations, and overcoming customer objections
- Proactive outbound calling and door knocking efforts utilizing numerous business research tools and relationships
- Prepared proposals and presented to decision-makers within customer organizations, utilized live demos to add value.
Education
SUNY Stony Brook
Stony Brook, NY05.2013
Skills
- Tool / Technology
- Event Planning
- Data-driven Decision Making
- Public Relations
- Partnership Development
- Referral Marketing
- Digital Marketing
- CRM Software
Languages
English
Spanish
Timeline
Business Development and Markerting
Hopkins Center for Rehabilitation and Healthcare
10.2023 - Current
Senior Account Executive
Vonage Business Inc
01.2020 - 10.2023
Account Executive
Vonage Business Inc
10.2016 - 01.2020
SUNY Stony Brook
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