Fernando Diaz
Sales Solar/energy & Home Improvement
Providence
Summary
Dynamic and results-oriented professional with extensive experience in field service, IT support, customer relationship management, and sales within the renewable energy sector. Proven team leader consistently driving business growth and exceeding sales targets for residential solar installations while managing all aspects of the sales team lifecycle, from recruitment to strategic goal setting. Committed to fostering social equity through community engagement, successfully launching initiatives that enhance access to sustainable technologies and promote affordable solar solutions for low-income and underserved populations. Recognized for adaptability, effective communication skills, and a strong ability to motivate team members while implementing impactful sales strategies that achieve organizational goals.
Overview
10
10
years of professional experience
1
1
Language
Work History
Team Sales Manager & Solar Consultant
EMT Solar and Roofing
08.2025 - Current
- Lead sales teams and consult clients in residential and commercial solar and roofing solutions, driving top-line results across two states.
- Introduced strategies that doubled business volume by recruiting and developing high-performing sales talent.
- Trained sales representatives to exceed performance benchmarks, promote customer engagement, and deliver tailored solar solutions.
- Managed the entire lifecycle of solar and roof repair projects, ensuring seamless operations, quality control, and timely installation.
- Drove strategic business-to-business and community partnerships, organizing events and outreach to underserved groups, notably increasing market share.
- Sourced and secured energy efficiency funding and homeowner improvement grants for low/moderate income clients.Led and mentored high-performing sales teams, providing consultative sales and project management expertise for complex residential and commercial solar and roofing system installations. Successfully drove year-over-year revenue growth and market penetration across a multi-state region.
- Developed and implemented innovative, data-driven sales and business development strategies that resulted in a doubling of overall business volume within the first two years. This success was achieved through the recruitment, training, and continuous development of top-tier sales professionals.
- Designed and executed a comprehensive sales training curriculum focused on advanced product knowledge, ethical sales practices, and exceptional customer experience, enabling sales representatives to consistently exceed aggressive performance benchmarks and drive high customer engagement and satisfaction through the delivery of truly tailored solar and roofing solutions.
- Expertly managed the entire end-to-end project lifecycle for all solar and roof repair projects, encompassing initial client consultation, proposal generation, contract negotiation, quality control adherence, coordination with installation teams, and final client handover, ensuring seamless operations and timely, high-quality installation results.
- Cultivated and strengthened strategic business-to-business and deep community partnerships. Spearheaded targeted outreach initiatives and organized educational events specifically aimed at underrepresented and underserved community groups, which was a critical factor in significantly increasing overall market share and brand reputation.
- Successfully identified, sourced, and secured crucial energy efficiency financing options and administered homeowner improvement grants on behalf of low-to-moderate income clients, making sustainable energy solutions accessible and affordable for a broader demographic.
High-end, Commercial / Residential Appliance Tech
Action Appliance
08.2023 - Current
- Specialized in diagnostics, maintenance, and repairs of high-end appliances in corporate and residential settings, consistently resolving complex issues with a 98% first-time fix rate.
- Implement preventive maintenance adhering to manufacturer guidelines, resulting in a reduction in emergency repair calls and extending appliance lifespans.
- Developed and delivered a client education initiative on extended warranties and maintenance packages, increasing service contract sales.
- Designed and executed a targeted product upgrade campaign, resulting in an increase in premium appliance sales and a boost in customer retention rates.
- Spearheaded a comprehensive training program for new technicians, covering technical aspects, troubleshooting, and safety protocols, which reduced onboarding time and improved overall team efficiency.
- Created an in-depth appliance systems manual, detailing components and common issues, which became the company's standard reference guide and improved diagnosis accuracy.
- Conducted weekly sales technique workshops for employees, emphasizing customer-centric approaches, which led to an increase in customer satisfaction scores and a growth in repeat business.
- Implemented a communication skills enhancement program for the service team, resulting in a reduction in customer complaints and a 4.8/5 average rating in post-service surveys.
IT Field Technician Contractor
Field Nation
09.2016 - Current
- Delivered comprehensive IT services encompassing desktop support, networking, and point-of-sale maintenance for a diverse client base, resulting in a 99.9% system uptime and a reduction in IT-related productivity losses across client organizations.
- Executed complex software and hardware upgrades for corporate clients and retail stores, completing projects ahead of schedule and reducing post-upgrade issues through meticulous planning and implementation.
- Spearheaded the installation and maintenance of kiosk locations, achieving a 98% first-time resolution rate for troubleshooting requests and reducing kiosk downtime.
- Engineered and implemented robust audio-visual solutions and corporate infrastructure improvements, increasing workflow efficiency by 25% and boosting agent productivity across multiple client organizations.
- Conducted comprehensive audits for various companies, meticulously measuring and documenting locations with a 99.8% accuracy rate.
Team Sales Manager & Community Liaison
PosiGen Solar
11.2024 - 08.2025
- Led outreach efforts qualifying low-income homeowners for affordable solar programs, expanding access and eliminating energy burden for hundreds of families.
- Designed and implemented community events and engagement campaigns to boost program enrollment and public education.
- Managed sales team operations, recruitment, and training, fostering culture of performance and professional growth.
- Project managed solar panel and roof installations, collaborating with contractors and vendors to streamline processes.
- Actively secured extra funding sources, coordinated energy efficiency improvements, and facilitated access to homeowner grants.
- Strategic Program Leadership & Outreach: Spearheaded comprehensive outreach initiatives focused on qualifying hundreds of low-income homeowners for state and federally-funded affordable solar and energy efficiency programs. This pivotal work expanded access to renewable energy, directly combating energy poverty and successfully eliminating the energy burden for hundreds of deserving families through careful eligibility screening and tailored program placement.
- Community Engagement & Program Growth: Conceptualized, designed, and executed large-scale community events, workshops, and multi-channel engagement campaigns. These efforts were instrumental in significantly boosting program enrollment figures, raising public awareness about the benefits of residential solar power, and providing essential education on energy conservation and sustainable living practices.
- Team Management & Operational Excellence: Provided hands-on leadership for the sales and enrollment team, overseeing all operational functions, including the strategic recruitment of high-potential candidates and the development and delivery of intensive professional training programs. Cultivated a results-oriented organizational culture focused on peak performance, accountability, and continuous professional development, resulting in higher retention and increased team efficiency.
- End-to-End Project Management: Efficiently managed the entire lifecycle of residential solar panel and roofing installations, from initial site assessment through final commissioning. This involved close collaboration with licensed contractors, material vendors, and regulatory bodies to ensure project completion was on schedule, within budget, and maintained the highest standards of quality and regulatory compliance, significantly streamlining the project delivery process.
- Financial Resource Development & Grant Facilitation: Proactively identified and secured critical supplementary funding sources and grants to enhance program offerings and increase homeowner benefits. Additionally, coordinated the implementation of various energy efficiency upgrades (e.g., insulation, weatherization) and successfully facilitated homeowners' access to critical government and private sector grants, lowering overall project costs and maximizing long-term savings.
Senior Appliance Tech
Home Services Network
08.2023 - 01.2024
- Expertly serviced and repaired a wide range of Samsung products including appliances, TVs, and home sound systems across Rhode Island, achieving a 95% first-time fix rate and maintaining a customer satisfaction score of 4.8/5.
- Managed parts inventory, reducing parts ordering time by 40% and decreasing out-of-stock incidents by 60%, while simultaneously improving customer service response times.
- Optimized appointment scheduling processes, resulting in a 30% increase in daily service calls completed and a 98% on-time arrival rate, leading to improved customer satisfaction and a 20% increase in positive reviews.
- Developed and executed a comprehensive maintenance program for company vehicles, equipment, and software, reducing vehicle downtime by 35% and extending the lifespan of service equipment by an average of 2 years, resulting in annual cost savings of $50,000.
Senior Appliance Tech and Warranty Sales
Asurion
05.2021 - 07.2022
- Provided expert appliance repair services across the Boston and Cape Cod markets, covering a diverse clientele base, and maintaining a 97% customer satisfaction rate.
- Consistently exceeded sales quotas, while simultaneously achieving top-tier technician performance metrics, ranking in the top 5% of the company's service team.
- Demonstrated advanced diagnostic and repair skills for a wide range of high-end appliances, HD televisions, and home sound systems, resolving complex technical issues and reducing repeat service calls.
- Implemented a strategic approach to selling company appliance warranties, resulting in an increase in extended warranty sales and generating additional revenue.
- Optimized parts inventory management, reducing stockouts and improving service efficiency.
- Developed and executed a comprehensive maintenance program for company vehicles and assets, extending the average lifespan of service equipment and reducing vehicle-related downtime, resulting in annual cost savings and improved overall service reliability.
Samsung Mobile Tech
04.2016 - 05.2021
- Expertly serviced and repaired high-end Samsung and Dacor appliances, televisions, and home sound systems across southern New England, achieving an excellent customer satisfaction score, resulting in an increase in repeat business and referrals.
- Developed and implemented a comprehensive training program for new authorized Samsung/Dacor service providers, improving overall service quality within the first year of implementation.
- Optimized ticket management and prioritization processes for vendors and clients, resulting in a 35% reduction in average response time and a decrease in escalated service requests.
- Led a regional support network for New England Samsung-certified technicians and service providers, resulting in an improvement in troubleshooting efficiency and an increase in overall technician productivity across the region.
Williston TV Park and Radio
04.2016 - 05.2021
- Expertly serviced and repaired high-end Samsung and Dacor appliances, televisions, and home sound systems across southern New England, achieving an excellent customer satisfaction score, resulting in an increase in repeat business and referrals.
- Developed and implemented a comprehensive training program for new authorized Samsung/Dacor service providers, improving overall service quality within the first year of implementation.
- Optimized ticket management and prioritization processes for vendors and clients, resulting in a 35% reduction in average response time and a decrease in escalated service requests.
- Led a regional support network for New England Samsung-certified technicians and service providers, resulting in an improvement in troubleshooting efficiency and an increase in overall technician productivity across the region.
Education
High School Diploma -
Hanley Vocational
Providence, RI07-2004
Skills
- Solar Energy Sales and Consulting Expertise: Proven ability to drive sales growth, provide expert solar energy consultation to residential and commercial clients, conduct comprehensive site assessments, and develop customized renewable energy solutions tailored to specific client needs and financial objectives
- Team Management, Leadership, and Training: Experienced in recruiting, onboarding, mentoring, and leading high-performing sales and installation teams Skilled in developing and delivering effective training programs on solar technology, sales techniques, and safety protocols to maximize team productivity and ensure high-quality service delivery
- Project management for installations
Client acquisition
Pipeline management
Brand positioning
Sales coaching
Territory management
CRM proficiency
Influencing skills
Competitor analysis
Sales presentations
Team motivation
Target setting
Technical sales
Sales operation
Verbal and written communication
Rapport and relationship building
Account management
Timeline
Team Sales Manager & Solar Consultant
EMT Solar and Roofing
08.2025 - Current
Team Sales Manager & Community Liaison
PosiGen Solar
11.2024 - 08.2025
High-end, Commercial / Residential Appliance Tech
Action Appliance
08.2023 - Current
Senior Appliance Tech
Home Services Network
08.2023 - 01.2024
Senior Appliance Tech and Warranty Sales
Asurion
05.2021 - 07.2022
IT Field Technician Contractor
Field Nation
09.2016 - Current
Samsung Mobile Tech
04.2016 - 05.2021
Williston TV Park and Radio
04.2016 - 05.2021
High School Diploma -
Hanley Vocational