Fernando Diaz Bautista
Louisville,KY
Summary
Customer-oriented and self-motivated University of Louisville student with 5+ years of customer service experience. Strong critical thinking, organization, teamwork, and business skills. Proficient in mathematics and problem-solving. Skilled at assessing customer concerns to provide banking services that align with their financial goals.
Overview
5
5
years of professional experience
Work History
Service Associate I
Stock Yards Bank & Trust
Louisville, KY
11.2024 - Current
- Provide high-quality customer service and financial support, handle large sums of money accurately, possess excellent communication and problem solving skills, as well as a strong knowledge of banking regulation and financial products.
- Processed over 100 customer transactions including deposits, withdrawals, loan payments, cashiers checks, and selling credit/debit cards daily with accuracy and efficiency
- Handled customer inquiries and complaints related to their accounts with professionalism and discretion
- Balanced cash drawers and maintained accurate records of all transactions within compliance
Customer Service Associate
Target
Louisville, KY
10.2020 - Current
- Scan, bag, and load purchases; process cash, check, credit card, coupon, and voucher transactions; assisting in training new cashiers, monitoring cash limits, and manage daily till opening and closing procedures.
- Expertise in business administration, record keeping, planning, policies, procedures, researching, scheduling, and related responsibilities to ensure productive operations.
- Operate POS cash register, handling 100+ transactions on average daily, and facilitated the balancing of cash drawer’s worth $2000+ at the end of the shift.
- Implemented new customer service strategies leading to 20% increase in customer satisfaction.
Sales Representative
Ralph Lauren
Louisville, KY
05.2024 - 01.2025
- Delivered exceptional service in a fast-paced retail environment, consistently achieving 110% of monthly sales goals.
- Assisted with visual merchandising to enhance product visibility and improve customer engagement.
- Oversaw inventory audits to maintain accurate stock levels.
- Coordinate with the store manager to plan weekly events, increasing store traffic and driving a 10% rise in monthly revenue.
- Facilitated communication in person and via phone by connecting customers with inquiries to designated departments.
Education
Finance
University of Louisville
Louisville, KYBusiness Administration
Northern Kentucky University
Newport, KYSkills
- Bilingual (Spanish)
- Communication
- Teamwork
- Problem Resolution
- Attention to Detail
- Customer Relationship Management
- Time Management
Languages
Spanish
Full Professional
Timeline
Service Associate I
Stock Yards Bank & Trust
11.2024 - Current
Sales Representative
Ralph Lauren
05.2024 - 01.2025
Customer Service Associate
Target
10.2020 - Current
Finance
University of Louisville
Business Administration
Northern Kentucky University