Experienced in office management and administration with a proven track record of optimizing productivity, efficiency, and service quality in diverse environments. Highly dependable, ethical, and reliable support specialist and leader with advanced organizational, technical, and business acumen. Collaborates effectively with cross-functional teams to ensure operational and service excellence throughout the organization.
Overview
3
3
years of professional experience
Work History
Occupational Medicine Administration Coordinator
Riverside Medical Clinic/ UHS
06.2021 - Current
Schedule management meetings, create agendas and memorandums, keep track of management's time off, assist manager with administrative tasks and special projects, submit check requests for vendors, conduct Ergo Assessments, update Ergo Assessments log and cost report, update companies' profiles on Master File, email clinics with employers’ profile changes, assist with customer appreciation campaign, keep track of inventory for promotional and ergonomic items, verify and obtain insurance information, process referrals requests and authorizations, work closely with provider to ensure patient treatment completion, schedule appointments, process and send out RFA’s to insurances, obtain authorization for specialist referrals, register patients, and provide necessary information to payor.
Patient Service Specialist
U.S Healthworks/ Concentra
- 03.2020
Verify patients’ insurance, register patients, compile data for new company setup, follow HIPAA guidelines, maintain office inventory, manage dissemination of paperwork to outside parties, send reports to employers, complete patient referral processes including checkout and paperwork processing, answer incoming telephone lines, and schedule appointments.
Education
A.S. in Health Information Management -
ITT Technical Institute
San Bernardino, CA
11.2014
Skills
Fluent in both Spanish and English
Strong analytical and organizational skills
Excellent interpersonal skills, phone manner, and office etiquette
Windows, Outlook, Word Processing, Excel, QuickBooks, EPIC