FERNANDO FERRER
Woods Cross,UT
Summary
Telecommunications Engineer and IT Specialist with over 10 years of experience in voice systems, networking, AV, and telephony support. Skilled in Avaya platforms, SIP, VoIP, Microsoft Teams voice, PBX, and conference room systems. Demonstrated success in solving complex issues, improving efficiency, customer service, and collaborating with teams to ensure reliable, secure services for users. Bilingual (English/Spanish).
Overview
13
13
years of professional experience
Work History
IT Specialist - Voice & Telecom Systems
University of Utah - UIT
Salt Lake City, USA
11.2015 - Current
- Provided enterprise-level technical support for Avaya, Microsoft Teams, and legacy PBX voice systems across university departments.
- Managed user accounts, telephone lines, phone set programming (analog, digital, IP, SIP, call center), answer groups, call flow, routing, and more within the Avaya ecosystem.
- Set up, install, and maintain conference room technology, including server configuration and hardware (phones, microphones, and video systems), ensuring seamless operation.
- Troubleshoot and configure network interfaces on Cisco switches.
- Configure, install, maintain, and troubleshoot PBX, VoIP, and SIP systems, as well as call center technologies, to support thousands of end users.
- Collaborate with different teams to complete tasks more efficiently.
- Developed and maintained detailed documentation to support daily operations.
- Reduced downtime through proactive monitoring and preventative maintenance of voice systems.
- Led multiple conference system upgrades campus-wide on 140+ units seamlessly, with unnoticed or minimal downtime for users.
- Streamlined support response times by creating templates, user manuals, and configuration guides.
Telecom Technician
University of Utah - UIT
Salt Lake City, USA
07.2014 - 05.2015
- Supported the installation and repair of Avaya and Centrex PBX systems, voicemail, and user extensions.
- Assisted with network cabling (fiber, coax, UTP) and hardware setup to expand campus voice infrastructure.
- Partnered with senior engineers on projects involving SIP integrations, and system migrations.
IT Support Specialist
Controles Electricos DIASA
Caracas, Venezuela
12.2012 - 04.2014
- Provided IT and telephony support for 200+ users across multiple locations.
- Installed and configured networking equipment, PBX systems, and cabling infrastructure.
- Managed system backups, OS upgrades, and troubleshooting.
Education
Bachelor of Science - Telecommunications Engineering
Universidad Católica Andres Bello
Venezuela05-2014
Cisco CCNA - Routing Protocols, LAN Switching/Wireless Certificate -
Cisco Netacad
Cisco CCNA - Network Fundamentals Certificate -
Cisco Netacad
CompTIA Cloud Essentials + Certificate -
CompTIA
ITIL Foundation Certificate -
Exin
Skills
- Avaya ecosystem management
- AV/Poly conference systems
- Microsoft Teams voice systems
- SIP and VoIP
- Cisco networking
- PBX telephony systems
- ServiceNow and Pinnacle
- Troubleshooting expertise
- Customer service excellence
- Problem solving skills
- Team collaboration
Timeline
IT Specialist - Voice & Telecom Systems
University of Utah - UIT
11.2015 - Current
Telecom Technician
University of Utah - UIT
07.2014 - 05.2015
IT Support Specialist
Controles Electricos DIASA
12.2012 - 04.2014
Bachelor of Science - Telecommunications Engineering
Universidad Católica Andres Bello
Cisco CCNA - Routing Protocols, LAN Switching/Wireless Certificate -
Cisco Netacad
Cisco CCNA - Network Fundamentals Certificate -
Cisco Netacad
CompTIA Cloud Essentials + Certificate -
CompTIA
ITIL Foundation Certificate -
Exin