Fernando Figueroa
Moreno Valley,CA
Summary
Dynamic professional with a proven track record in customer service and team coordination, notably at Monty's Good Burger. Excelled in roles requiring clear communication and problem-solving, enhancing customer satisfaction and operational efficiency. Demonstrates an engaging personality and expertise in cleanliness, ensuring high standards in fast-paced environments.
Overview
2023
2023
years of professional experience
Work History
Bartender
Smoking Gun
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained knowledge of common cocktails
0311 Infantry Rifleman
USMC
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained knowledge of common cocktails
Shift Lead
Monty's Good Burger
08.2022 - 01.2023
- Completed store opening and closing procedures and balanced tills
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Working the food line if needed
- Staff coordination and shift organization
Line Cook
Piccallili
08.2021 - 02.2022
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Education
Certificate Of Completion - Bartending
Gaslamp Bartending School
Riverside, CA10.2024
Certificate Of Completion - Culinary Arts
Institute of Culinary Education
Pasadena12.2021
Skills
- Unbreakable optimism
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Complex Problem-solving
- Payment processing
- Handling difficult customers
Accomplishments
Company Honor Grad - PLT 1009 ALPHA COMPANY USMC MCRD SAN DIEGO
Timeline
Shift Lead
Monty's Good Burger
08.2022 - 01.2023
Line Cook
Piccallili
08.2021 - 02.2022
Bartender
Smoking Gun
0311 Infantry Rifleman
USMC
Certificate Of Completion - Bartending
Gaslamp Bartending School
Certificate Of Completion - Culinary Arts
Institute of Culinary Education
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