Fernando Flores
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and retain any information learned from senior members.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Data Destruction Specialist
DMD Systems Recovery
09.2021 - Current
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Successfully wiped over 10,000 customer assets of personal data, consumer information, and sensitive information.
- Logged asset information such as serial numbers, system components, and hard drive information.
- Repaired devices for resale such as computers, laptops, mobile devices, and network switches.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Signal Support Specialist (25U)
US Army National Guard
09.2018 - 09.2024
- Enhanced communication capabilities by installing and maintaining signal support systems and networks.
- Improved operational readiness by providing technical assistance and training for local area networks.
- Increased efficiency in equipment management, conducting inventory and maintenance checks on assigned communication assets.
- Supported mission success by establishing and operating battlefield radio systems during training exercises and deployments.
- Streamlined data transmission capabilities by configuring routers, switches, and other networking devices according to mission requirements.
IT Specialist
G6 Help Desk
04.2021 - 09.2021
- Implemented effective backup systems to ensure data integrity and availability for reimaging of laptops and desktops.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Assisted in help desk tasks such as answering the front desk and assisting individuals with their issues.
- Walked individuals through basic troubleshooting tasks.
- Assisted in helping with workload such as moving assets or reimaging laptops and desktops.
Education
Master of Science - Information Technology
Grand Canyon University
Phoenix, AZ10.2026
Skills
- Quality Assurance
- Root Cause Analysis
- Supply Management
- System Installations
- Critical thinking
- Organizational skills
- Attention to detail
- Customer service
Certification
A+
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Data Destruction Specialist
DMD Systems Recovery
09.2021 - Current
IT Specialist
G6 Help Desk
04.2021 - 09.2021
Signal Support Specialist (25U)
US Army National Guard
09.2018 - 09.2024
Master of Science - Information Technology
Grand Canyon University
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