Fernando Gutierrez
Roseville,CA
Overview
4
4
years of professional experience
Work History
Team Member to Shift Leader
Roll-Em Up Taquitos
Roseville, CA
01.2024 - 09.2024
- Company Overview: Franchisee owned
- Accepted the shift leader position within 4.5 Months of initially accepting the job as a(n) Team Member
- Led New Items sales in the month of August 2024
- Responsible for distribution of Breaks and Lunches
- Ordering Taquitos and other Produce, essential for operation smoothness
- In charge of Training (Consisted of Teaching New Employees how to use the fryer(s), chop produce, make sauces and most importantly how to interact with customers
- Franchisee owned, delegation was key from the top to the bottom and vice versa
- Also Created a dependable identity amongst all coworkers and fellow leaders
- Franchisee owned
Front End Associate
Lowe's Home Improvement
San Jose, CA
05.2023 - 08.2023
- Maintained Top-of-Staff customer wait times with an average of 1.56 minutes per transaction
- Customer Service Desk Attendant
- Cash-Handling
- General Customer Service
- Credit Card Applications
- Customer Assistance
- During this short stint I made myself known amongst contractors who would return leftover supplies on a regular basis
- In the month of June 2023, I was recognized by Management as a top seller for our Lowe's Pro Contractor Credit Card
- Created a dependable identity for myself during this short stint
Day Porter
Brilliant General Maintenance
San Jose, CA
03.2021 - 03.2022
- Sole Contributor to cleaning duties at Ford Green Field Labs in Palo Alto, CA
- Daytime Cleanliness of the Office corresponding to the standards of Site Supervisor
- Disinfecting Heavily during second wave COVID-19 Lockdown
- Vacuuming Meeting Offices alongside Cubicles and Conference Rooms
- Refilling all Restroom Necessities i.e, Toilet Paper and Hand Soap
- Timely delegation to Project Management in regards to product ordering
Education
Bachelor of Science - Criminal Justice
California State University, Sacramento
Sacramento, CA12.2025
Associates in Science for Transfer (AS-T) - Administration of Justice
West Valley College
Saratoga, CA08.2023
High School Diploma -
Santa Teresa High School
San Jose, CA05.2020
Skills
- Customer Service
- Team leadership
- Conflict resolution
- Key performance indicators
- Quantitative skills
- Active listening
- Complex Problem-solving
- Professional demeanor
- Relationship building
- Goal setting
- People Leader
- Marketing
- Time Management
- Cash-Handling
- Order Fulfillment
- Delegation
- On-Time
Timeline
Team Member to Shift Leader
Roll-Em Up Taquitos
01.2024 - 09.2024
Front End Associate
Lowe's Home Improvement
05.2023 - 08.2023
Day Porter
Brilliant General Maintenance
03.2021 - 03.2022
Bachelor of Science - Criminal Justice
California State University, Sacramento
Associates in Science for Transfer (AS-T) - Administration of Justice
West Valley College
High School Diploma -
Santa Teresa High School
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