Shelby Skinner
Yucaipa,CA
Summary
I have been in the customer service industry for about 4-5 years. I thrive in helping customers and my team to accomplish goals and needs. I love keeping busy and continuously making sure all work is completed properly. I love being able to help and grow my skill set!
Overview
7
7
years of professional experience
Work History
Team Member/Shift Leader
The Cakewalk Cake And Candy Supplies
10.2016 - 08.2018
- Clean and organize store shelves to present products
- Attend to customers on sales floor and keep customers informed of store deals
- Assisted with inventory counts and stocking of merchandise.
- Bake multiple cupcake orders, make caramel apples for front fridge of store, bake cookies and cakes for classes
- Prepare and set up room for baking classes
- Set up and print edible images for customers
- Use POS system to cash out customers
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Customer Service Representative
Year Round Heating & Air Conditioning
01.2021 - 09.2023
- Answer high volume of inbound calls as well as make outbound calls to existing clients, booking appointments
- Able to quickly identify the client’s request or concern and efficiently provide the most effective solution
- Effectively use critical thinking to solve problems for clients and dispatch the best technician for the issue
- Enter accurate and detailed records of client interactions and actions taken
- Use the ability to multitask throughout each call while noting down all issues and customer information
- Create forms and sales agreements for supervisor
- Dispatch technicians to outgoing appointments
Education
No Degree - American Sign Language (ASL)
Crafton Hills College
Yucaipa, CA05.2025
High School Diploma -
Cajon High School
San Bernardino, CA, United States05.2012
Skills
Customer Service
Written and verbal communication
POS
Teamwork
Flexibility
High energy, agility, great memory
Conflict resolution, patience
Great customer relationships that kept them coming back
- Opening and closing duties
- Professional telephone manner
- Sanitation and cleanliness
- Time management
- Multitasking
- Organizational skills
- Team Player
- Friendly, positive attitude
Timeline
Customer Service Representative
Year Round Heating & Air Conditioning
01.2021 - 09.2023
Team Member/Shift Leader
The Cakewalk Cake And Candy Supplies
10.2016 - 08.2018
No Degree - American Sign Language (ASL)
Crafton Hills College
High School Diploma -
Cajon High School
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