Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fernando Hernandez

Hawthorne,CA

Summary

Dynamic professional with a strong work ethic and excellent customer service skills, honed at Wholefoods. Proven ability to enhance customer satisfaction and maintain a positive shopping environment. Experienced in high-pressure situations and canine/kennel care from military service, demonstrating strong communication, mission readiness, and problem-solving abilities. Committed team player with a keen attention to detail. Always ready to learn and/or sharpen skills new and old.

Overview

7
7
years of professional experience

Work History

Front End Cashier

Wholefoods
05.2024 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Provided customer service on the phone while processing transactions in store

Security Forces Member

U.S. Air Force Active Duty
02.2018 - 02.2022
  • Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
  • Identified and reported suspicious activity to prevent security incidents.
  • Patrolled grounds to monitor status and safety of premises.
  • Observed CCTV cameras to detect potential threats and respond accordingly.
  • Responsible for the care, training, and deployment of military working dogs (MWDs)
  • Proficient in: communication, administrative/clerical, Customer service & Public Interaction, Multitasking, Initiative, Technical & Software Skills, and problem solving
  • Strong sense of comradery with ingrained dependability and discipline combined with a team oriented mindset which is preserved under pressure/high stress environments

Education

High School Diploma -

Leuzinger Highschool
Lawndale, CA
06.2017

Skills

  • Quick learner
  • Strong work ethic
  • Excellent customer service
  • Patience and empathy
  • Team player attitude
  • Professional appearance
  • Handling complaints
  • Communication
  • Attention to Detail
  • Accountability
  • Language skills
  • Canine handling

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Front End Cashier

Wholefoods
05.2024 - Current

Security Forces Member

U.S. Air Force Active Duty
02.2018 - 02.2022

High School Diploma -

Leuzinger Highschool

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