Fernando Junco Gonzalez
Las Vegas,NV
Summary
Results-driven computer engineer with a strong background in technical support and data security. Adept at troubleshooting diverse technical issues and managing multiple projects, contributing to enhanced operational efficiency and security.
Overview
5
5
years of professional experience
Work History
Computer Engineer
Treasure Island Hotel & Casino
Las Vegas, NV
08.2023 - Current
- Adapted to diverse work environments at Treasure Island and Circus Circus casinos, enhancing collaboration and responsiveness to varying technical needs.
- Implemented security measures to safeguard sensitive data from unauthorized access.
- Assisted in troubleshooting technical issues across multiple departments, improving system reliability and user satisfaction.
- Documented processes for software deployment and maintenance.
- Managed access provisioning, deprovisioning, group creation, and organizational unit management.
- Completed projects including setup of POS systems and full PC replacements, ensuring operational continuity and minimizing downtime.
Geek Squad Agent
Best Buy
Las Vegas, Nevada
08.2021 - 05.2022
- Guided customers in product selection with tailored recommendations to enhance their shopping experience.
- Addressed customer service calls and inquiries from diverse groups, ensuring timely and effective resolution of issues.
- Onboarded new team members in customer service best practices and store procedures to ensure consistent service quality.
- Completed research to thoroughly understand client requirements.
Education
Bachelor of Science - Information Technology
Grand Canyon University
Phoenix, AZ10-2027
Skills
- Data security
- Software deployment
- Network troubleshooting
- Technical support
- Project management
- Customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Computer Engineer
Treasure Island Hotel & Casino
08.2023 - Current
Geek Squad Agent
Best Buy
08.2021 - 05.2022
Bachelor of Science - Information Technology
Grand Canyon University