FERNANDO LARA CHAVEZ
Lexington,KY
Summary
Bilingual Customer service professional dedicated to effective team management and customer satisfaction. Remains calm and effective in extremely difficult and stressful situations.
Experienced in processing claims in high-volume environments. Successful at managing complete claims process with minimal direction. .
Resourceful Claims Representative known for high productivity and efficient task completion. Specialized skills include claim investigation, negotiation, and customer service. Excel in communication, empathy, and problem-solving to effectively manage claims and support policyholders. Committed to delivering accurate and timely resolutions in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Call & Claims Representative
Umr
Lexington, Kentucky
07.2017 - Current
- Processed claims efficiently, ensuring timely resolution for customer satisfaction.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Achieved quality standards, contributing to above-average claim handling results.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Analyzed policy language and claim notes to determine claim validity and handling.
- Applied state regulations and employer procedures to ensure compliant claim handling.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Communicated claim status and next steps with customers, agents, and internal teams.
CEO
Livin' Green
Lexington
01.2017 - Current
- Performed grounds keeping and building maintenance duties.
- Mowed lawns either by hand or using a riding lawnmower.
- Cut lawns using hand, power or riding mowers and trimmed and edged around walks, flower beds, and walls.
Production Associate
Integrity Staffing
12.2016 - 02.2017
- Oversaw production process and managed production schedule to meet delivery timelines.
- Achieved production requirements through effective resource management and planning.
- Responsible for achieving production requirements.
- Recommended and executed quality improvements, enhancing production efficiency and product quality.
Skilled Team Member
Toyota
Georgetown, Kentucky
10.2014 - 09.2016
- Trained new team members across multiple roles to enhance team versatility.
- Trained new team members in different jobs.
- Organized a quality circle where I worked with my coworkers on improving the workspace and improving the way our work was done.
- Participated in diversity program and coordinated events for various causes, including March for Cancer.
- Entered defect data into a system and presented this data to management on a daily basis.
- Developed expertise in product details to provide accurate information and support.
- Maintained cleanliness and presentation of stock room and production floor.
- Participated in the Diversity program and organized different events for different causes such as the March for Cancer.
Skilled Team Member
Kelly Services
Lexington, Kentucky
03.2014 - 10.2014
- Led daily production activities, enhancing team communication and leadership.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Recommended and executed quality improvements for production and product quality.
- Executed quality improvements, elevating production standards and product quality.
- Managed documentation and training on production procedures, ensuring compliance and consistency.
Customer Representative
La Princesa
Lexington, Kentucky
05.2009 - 03.2014
- Answered customer inquiries about merchandise and pricing to enhance understanding and satisfaction.
- Provided an elevated customer experience to generate a loyal clientele.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Politely assisted customers in person and via telephone.
- Followed up with customers on purchases, recommended new products, and informed them about promotions and events to increase engagement.
- Routinely answered customer questions regarding merchandise and pricing.
Education
High School Diploma -
Byran Station High School
Lexington, KyAssociate of Arts - Latin American Studies
Bluegrass Community and Technical College
Lexington, KyBridging the Gap certified - Interpreting
Catholic Charities
LouisvilleSkills
- Skilled in call center operations
- Local/state health laws knowledge
- Strong client relations
- Adheres to customer service procedures
- Exceptional communication skills
- Customer-oriented
- Bilingual (Spanish)
- Culturally competent care
- Strong leadership abilities
- Training development aptitude
- Quick learner
- Charismatic public speaker
LANGUAGES
Highly motivated Interpreter fluent in both English and Spanish
Timeline
Call & Claims Representative
Umr
07.2017 - Current
CEO
Livin' Green
01.2017 - Current
Production Associate
Integrity Staffing
12.2016 - 02.2017
Skilled Team Member
Toyota
10.2014 - 09.2016
Skilled Team Member
Kelly Services
03.2014 - 10.2014
Customer Representative
La Princesa
05.2009 - 03.2014
High School Diploma -
Byran Station High School
Associate of Arts - Latin American Studies
Bluegrass Community and Technical College
Bridging the Gap certified - Interpreting
Catholic Charities