Fernando Lopez
Oak Forest,IL
Summary
Organized and adaptable Store Manager recognized for outstanding communication and multitasking skills. Successfully managed daily operations trained staff and resolved customer issues, contributing to a positive shopping experience.,,
Overview
4
4
years of professional experience
Work History
Store Manager
Botanica San Judas Tadeo
Chicago, IL
04.2023 - Current
- Oversaw daily store operations, ensuring optimal inventory management and customer service standards.
- Trained and mentored staff in product knowledge and sales techniques to enhance team performance.
- Implemented visual merchandising strategies to improve product visibility and drive sales growth.
- Analyzed sales reports to inform strategic decisions and optimize stock levels based on customer demand.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty toward the store brand.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Mechanic
FSSL Corp
Chicago, IL
02.2022 - 01.2024
- Performed routine maintenance on various vehicle systems to ensure optimal performance.
- Collaborated with team members to enhance repair processes and reduce turnaround time.
- Mentored junior mechanics, providing guidance on best practices and troubleshooting techniques.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Disassembled defective parts to make proper repairs.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
- Calculated costs of materials and labor to prepair detailed repair estimates.
- Led team to improve repair turnaround times, coordinating tasks to ensure efficient workflow.
- Trained new mechanics in diagnostic techniques, raising overall skill level of team.
- Resolved electrical issues to enhance vehicle functionality and user experience.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Freight Broker
FSSL Corp
Chicago, IL
02.2022 - 01.2024
- Negotiated freight rates with carriers to optimize transportation costs.
- Managed shipment schedules and coordinated logistics for timely deliveries.
- Established and maintained relationships with clients to ensure service satisfaction.
- Utilized freight brokerage software to track shipments and manage documentation.
- Developed strategies to streamline operations and improve overall efficiency.
- Monitored market and negotiated rates based on trends.
- Led cross-functional teams to resolve issues impacting shipping timelines and performance.
- Contacted existing customers to update accounts and confirm deals.
- Tracked shipments and trucks out on deliveries.
- Expanded the company''s network of reliable carriers, improving overall operational efficiency.
- Coordinated insurance coverage for goods and packages.
- Expanded the company's network of reliable carriers, improving overall operational efficiency.
Education
No Degree - Criminal Justice
Loyola University of Chicago
Chicago, IL05.2028
High School Diploma -
Oak Forest High School
Oak Forest, IL05.2024
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Cash management
- Strategic thinker
- Strategic planning
- Flexible schedule
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Store Manager
Botanica San Judas Tadeo
04.2023 - Current
Mechanic
FSSL Corp
02.2022 - 01.2024
Freight Broker
FSSL Corp
02.2022 - 01.2024
No Degree - Criminal Justice
Loyola University of Chicago
High School Diploma -
Oak Forest High School