FERNANDO MARTINEZ PEREZ
The Bronx,NY
Summary
Deadline-oriented professional with a proven track record in fast-paced foodservice environments. Experienced in customer service across multiple business locations, demonstrating strong communication and teamwork skills. Recognized for enhancing operational efficiency and contributing to team success through effective support and direct customer engagement. Highly adaptable and motivated, with a commitment to meeting organizational needs and mastering new challenges swiftly.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
19
19
years of professional experience
Work History
Server
Sombrero mexican restaurant
08.2024 - Current
- Resolved customer complaints professionally and effectively.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
Restaurant Busser
Houseki sushi LLC
12.2024 - 02.2026
- Cleaned and reset tables efficiently for incoming guests at Houseki sushi.
- Monitored customer needs, providing timely assistance to enhance dining experience.
- Ensured that all areas were properly sanitized at the end of each shift.
Busser, server, bartender
Agave Restaurant
01.2008 - 05.2024
- Collaborated with kitchen staff to expedite order fulfillment efficiently.
- Followed sanitation protocols to uphold health and safety standards.
- Provided assistance to other bussers or waitstaff when needed.
Education
HIGH SCHOOL -
OFFICIAL HIGH SCHOOL NO. 5.
Mexico City, Mexico06.2002
Skills
Oversaw collaborative efforts across teams to streamline project workflows Championed teamwork initiatives to enhance project delivery Guided cross-departmental collaboration to align project objectives
Oversaw customer interactions, driving satisfaction through effective problem-solving strategies Managed service operations, leading initiatives to enhance client engagement and retention Directed efforts to improve service quality, fostering a culture of responsiveness
Established and maintained food safety protocols to protect consumer health and enhance operational efficiency
Developed and implemented strategies for effective customer relationship management to support business growth
References
References available upon request.
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Restaurant Busser
Houseki sushi LLC
12.2024 - 02.2026
Server
Sombrero mexican restaurant
08.2024 - Current
Busser, server, bartender
Agave Restaurant
01.2008 - 05.2024
HIGH SCHOOL -
OFFICIAL HIGH SCHOOL NO. 5.