Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fernando McKown

Everett,MA

Summary

Dynamic sales professional with proven expertise in upselling and promotional support, honed at Cerulean Consulting and Amazon. Excels in leveraging product merchandising expertise and a flexible schedule to surpass sales goals. Adept at utilizing feedback to enhance customer service, demonstrating exceptional interpersonal skills and a commitment to achieving and exceeding sales quotas.

Overview

7
7
years of professional experience

Work History

Sales Associate

Cerulean Consulting
Wichita, KS
08.2019 - 06.2024
  • Attended weekly team meetings to review performance goals and objectives.
  • Answered incoming telephone calls to provide store, products and services information.
  • Collected payments and provided accurate change.
  • Greeted customers to determine wants or needs.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Developed promotional strategies to increase sales volume.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.

Customer Service Representative

Amazon
New York, NY
01.2017 - 08.2019
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Education

High School Diploma -

Revelation School of Florida High School
Miami, Fl
06-2016

Skills

  • Upselling
  • Loss Prevention Strategies
  • Promotional support
  • Flexible schedule
  • Product Merchandising Expertise
  • Utilization of Feedback

Languages

Portuguese
Professional
Spanish
Professional
English
Professional

Timeline

Sales Associate

Cerulean Consulting
08.2019 - 06.2024

Customer Service Representative

Amazon
01.2017 - 08.2019

High School Diploma -

Revelation School of Florida High School

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Fernando McKown