Fernando Osorio
Olympia
Summary
Results-driven professional focused on delivering exceptional support for customer and employee needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Day Porter
SMS Cleaning
04.2023 - Current
- Communicated with coworkers and managers about completed duties.
- Completed sweeping, mopping, and window-cleaning.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Maintained building exteriors for professional, clean presentation standards.
- Increased workplace safety by immediately reporting potential hazards.
- Stored supplies safely and securely to prevent theft and damage.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Reconciled used supplies against inventories for timely stock replenishment.
- Delivered guest messages quickly and correctly
- Maintained knowledge of destination and answered customer questions within scope of understanding.
Delivery Driver
Instacart
06.2021 - 04.2023
- Shopped,bagged,loaded and unloaded orders to homes and businesses
- Kept Track of as many as three orders at a time
- Verified accuracy of all deliveries against order forms.
- Maintain open line of communication with customer and adapted to request's and changes
- Inspected and maintained delivery vehicle regularly to keep in safe working order.
- Successfully avoided time delivery delays by carefully planning best routes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Warehouse Operator
Capstone Logistics
09.2020 - 02.2022
- Loaded and unloaded packages in a fast-paced warehouse environment
- Served as a safe and effective machine operator on various large-scale projects
- Adhered to all safety rules and guidelines
- Remained flexible, adaptable, and punctual
- Pallet Jack Certified
- Used forklifts and pallet jacks to relocate products.
Crew Member
Taco Bell
08.2020 - 09.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Delivery Driver
DoorDash
08.2019 - 08.2020
- Utilize excellent time management skills to ensure that orders were received on time
- Adhered to all driving rules and laws.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Courtesy Clerk
Walmart
04.2019 - 07.2019
- Returned unwanted items to correct store locations and restocked shelves.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Collected more than 10 shopping carts at a time from parking lot daily and cleaned and dried soiled and wet carts.
Education
GED -
Gravity Learning Center
Lacey, WA03.2019
Skills
- Decision Making
- Effective Time Management
- Fast Learner
- Adaptability
- Communication Skills
- Ability to Work Under Pressure
- Ensuring Customer Satisfaction
- Inventory Maintenance
- Materials Organization
- Punctual and Dependable
- Customer Service
Details
3605847271, osoriofernando55@gmail.com
Timeline
Day Porter
SMS Cleaning
04.2023 - Current
Delivery Driver
Instacart
06.2021 - 04.2023
Warehouse Operator
Capstone Logistics
09.2020 - 02.2022
Crew Member
Taco Bell
08.2020 - 09.2020
Delivery Driver
DoorDash
08.2019 - 08.2020
Courtesy Clerk
Walmart
04.2019 - 07.2019
GED -
Gravity Learning Center
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