Fernando Quedo-Perez
Beaver Dam
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Surf Instructor
Mar Adentro Sanctuary
- Liing surfboards long distances for and with clients
- Picking up heavy buckets of wet wetsuits to and from the truck to wash
- Helping direct multiple people in the ocean at the same time and against ocean current
- Pushing people of all ages and sizes into waves
- Ensuring children are safe during surf lessons and paying closer attention to smaller children, keeping them in shallower water to maximize safety
- Driving large vehicles filled with surfboards
- Organizing surfboards and wetsuits in the back of surf vehicles
- Washing wetsuits and organizing them in containers
- Working directly with clients and providing them with good customer service
- Teaching individuals proper surf techniques and etiquette on the sand and in the water.
Supervisor/Leadership Member
Encadria Staffing Solutions
02.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Make sure all packaging tables are in order with enough staff.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
Hospitality Specialist
Mar Adentro Sanctuary, previously Buena Onda Seaside Resort
01.2018 - 11.2023
- Coordinated with vendors and suppliers to ensure timely delivery of services and products
- Provided exceptional customer service to clients and guests, addressing any concerns or issues promptly and professionally
- Developed and maintained relationships with event partners and vendors, negotiating contracts and pricing to ensure the best value for the company
- Maintained and cared for all outdoor gardens and landscaping on the hotel resort property
- Planted and watered flowers, vegetables, and herbs in designated garden areas
- Managed and operated various gardening tools and equipment, such as lawnmowers, hedge trimmers, and leaf blowers
- Maintained a clean and organized work environment, including storage areas for tools and supplies
- Followed safety protocols and regulations while operating equipment and handling chemicals and fertilizers
- Maintained cleanliness and chemical balance of multiple pools throughout the day
- Monitored and adjusted pool equipment, including pumps, filters, and heaters
- Performed routine maintenance tasks such as changing light bulbs, painting walls, and repairing plumbing fixtures
- Responded promptly to guest requests for maintenance assistance and resolved any problems in a timely manner
- Conducted electrical, HVAC, and mechanical repairs as needed
- Maintaince liason of resort vehicles
- Transported guests throughout the area as needed.
Education
High School Diploma -
Instituto Publico Gaspar García Laviana
11.2017
Skills
- Bilingual
- Responsible
- Detail-Oriented
- Self-Motivated and Professional
- Customer Service
- Flexible and Adaptable
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Supervisor/Leadership Member
Encadria Staffing Solutions
02.2024 - Current
Hospitality Specialist
Mar Adentro Sanctuary, previously Buena Onda Seaside Resort
01.2018 - 11.2023
Surf Instructor
Mar Adentro Sanctuary
High School Diploma -
Instituto Publico Gaspar García Laviana