Fernando Reyes

• Maintained cleanliness and organization of the work area and tools.

• Received complaint devices using ERP SAP System

• Processed incoming complaint devices

• Decontaminated complaint devices returned by customer

• Maintained and logged records of all incoming devices from the customer to ensure accuracy of inventory.

• Engaged with team members to ensure the process is meeting customer demand.

• Connect with Product Surveillance team to properly update complaint system to ensure process is done correctly.

• Prepared the traveler by verifying the complaints/allegations provided by Product Surveillance.

• Prepare shipping request to return material to customers that have arrived with no information.

• Creating Work orders for the international devices returned.

• Initiate tickets in SEMS to help get accurate information on units that have been sitting with no information.

• Cleaned work areas including counters, floors, walls and equipment using safe sanitizing solutions.
• Organized backroom storage areas according to company policies.
• Stocked display cases with freshly cut meats

• Install furniture in offices
• Worked in a team environment but also able to work alone
• Communicated with buyers regarding job
• Ability to find solutions quickly for problems that appear same day

• Answer incoming calls and emails, providing support and assistance with product and service transactions
• Provided troubleshooting steps to resolve customers warranty claims on adjustable bases

• Coordinated orders to expedite food from kitchen according to cook time and delivery team
• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate