Fernando Rodriguez
El Cajon,CA
Summary
Results-oriented professional with extensive experience in retail leadership. Skilled in developing high-performing teams and implementing successful sales strategies, contributing to operational efficiency and exceptional customer satisfaction.
Overview
27
27
years of professional experience
Work History
Store Manager
Barnes & Noble
Chula Vista, CA
07.2015 - Current
- Managed diverse store teams in multiple county locations, including Hazard, Escondido, Encinitas, Mira Mesa, and Chula Vista, achieving success in operational leadership.
- Mentored and developed high-performing store managers, including Nicole, Jesse, and Bill, to enhance operational effectiveness.
- Executed successful handselling campaigns, notably BOTY (Enicnitas Winner 2021) and Our Monthly Picks, to enhance sales performance.
- In addition with store manager I have been successful in the role of an ICS as it has evolved over the years from an area position to a cluster position.
Assistant Store Manager
Barnes & Noble
La Jolla, CA
11.2008 - 07.2015
- Led daily operations to ensure exceptional customer experiences and efficient store management.
- Trained and mentored staff, fostering a collaborative team environment and enhancing performance.
- Coordinated staff schedules to align with peak business hours and maintain smooth store operations.
- Identified, interviewed, and selected candidates to strengthen team capabilities across the store.
Department Manager
Barnes & Noble
Del Mar, CA
01.2005 - 11.2008
- Oversaw daily operations, ensuring optimal inventory management and customer satisfaction standards.
- Developed and implemented training programs to enhance staff performance and product knowledge.
- Analyzed sales data to identify trends, driving strategic decisions for merchandising and promotions.
Childrens Lead
Barnes & Noble
Del Mar, CA
06.2001 - 01.2005
- Achieved successful store openings at BN Escondido, BN Mira Mesa, BN Santee, BN Oceanside, and BN Otay, contributing to regional expansion efforts.
- Engaged with various departments to ensure cohesive teamwork and improved service delivery.
- Trained booksellers to ensure efficient newsstand cashiering and receiving operations.
- Upheld company visual standards within the department to enhance brand consistency.
Head Cashier
Barnes & Noble
Del Mar, CA
02.1999 - 08.2001
- Supervised daily cash operations, ensuring compliance with company policies and procedures.
- Trained new cashiers on transaction processes and customer service standards.
- Managed cash register system, resolving discrepancies and maintaining accurate financial records.
- Streamlined checkout processes, improving efficiency and reducing wait times for customers.
Education
Religious Studies
UMASS Amherst
Amherst, MASkills
- Customer service
- Problem-solving
- Customer Relations
- Multitasking and Organization
- Bilingual
- Leadership
- Mentorship
- Talent Development
- Drive For Results
- Community Outreach
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
Barnes & Noble
07.2015 - Current
Assistant Store Manager
Barnes & Noble
11.2008 - 07.2015
Department Manager
Barnes & Noble
01.2005 - 11.2008
Childrens Lead
Barnes & Noble
06.2001 - 01.2005
Head Cashier
Barnes & Noble
02.1999 - 08.2001
Religious Studies
UMASS Amherst