Fernando Romero
Pearl City,HI
Summary
Passionate professional skilled in delivering exceptional service. Talented individual known for hard work and dedication. Motivated upseller with years of customer facing experience in fast-paced environments. Excellent bilingual verbal communication. Flexibility to work nights, weekends and holidays.
Overview
6
6
years of professional experience
Work History
Food Runner/Busser
Sugar Factory
06.2024 - Current
- Provided attentive service while proactively assessing guest needs.
- Expedited orders and handled food substitutions and special requests efficiently
- Monitored food and beverage supplies, assisting with restocking when needed.
Inbound Sales Agent
Charter Communications, Spectrum
07.2023 - 06.2024
- Increased upselling success by identifying customer needs and recommending suitable add-on products or services to maximize revenue growth
- Achieved high conversion rates by utilizing persuasive selling techniques during inbound calls
- Developed rapport with customers through active listening, empathy, and tailored solutions
25H - Network Communication Systems Specialist
US Army Reserve
10.2022 - 06.2024
- Performed network management functions in support of maintaining, troubleshooting, and reengineering of associated network assets
- Collaborated with cross-functional teams to develop customized solutions for unique operational needs
- Performed limited field level maintenance on integrated network control centers, network management facilities, and associated equipment.
Retirement Solutions Representative
Nationwide Retirement Solutions
10.2022 - 04.2023
- Addressed inquiries, tickets, and issues related to the retirement planning process
- Modeled and originated loans, researching plan specific information relevant to each transaction
- Provided educational guidance to customers to ensure financial goals and needs were met
Mortgage Loan Servicing Representative
The Money Source
05.2022 - 10.2022
- Handled in/outbound calls from customers regarding account inquiries, payments, escrow analysis, loan modifications, and other related matters
- Handled escalations as a bilingual representative, often related to escrow analysis and requiring use of legal jargon in Spanish
- Reduced delinquency rates with proactive communication and promise-to-pay payment plan negotiations
25Q - Multichannel Transmission Systems Operator
US Army Reserve
06.2018 - 10.2022
- Analyzed BIT/BITE diagnostics to isolate faults in the Line Replaceable Units
- Performed maintenance on associated transmission vehicles
- Experience troubleshooting network and radio faults
Bartender
O'Really's Irish Pub
01.2022 - 03.2022
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted security in 86ing bad customers
Barback
Level 10 Martini Lounge
01.2022 - 03.2022
- Replaced empty kegs and soda syrups.
- Coordinated with bartenders to maintain smooth operation of bar area.
- Assisted with closing tasks for both the upstairs (Level 10) and downstairs (Irish Pub) locations
Inside Sales Account Manager
MEI Consulting
04.2019 - 03.2020
- Increased customer satisfaction by building strong relationships and addressing their needs promptly
- Traveled to different retail locations within different assigned US territories to set up product displays, conduct demonstrations, and directly engage customers by actively approaching them to generate leads, build relationships, and sell
Education
Bachelor of Science - Finance
Arizona State University
Tempe, AZSkills
- Kitchen Communication
- Customer Service
- Upselling
- Effective Multitasking
- Spanish Fluency
Timeline
Food Runner/Busser
Sugar Factory
06.2024 - Current
Inbound Sales Agent
Charter Communications, Spectrum
07.2023 - 06.2024
25H - Network Communication Systems Specialist
US Army Reserve
10.2022 - 06.2024
Retirement Solutions Representative
Nationwide Retirement Solutions
10.2022 - 04.2023
Mortgage Loan Servicing Representative
The Money Source
05.2022 - 10.2022
Bartender
O'Really's Irish Pub
01.2022 - 03.2022
Barback
Level 10 Martini Lounge
01.2022 - 03.2022
Inside Sales Account Manager
MEI Consulting
04.2019 - 03.2020
25Q - Multichannel Transmission Systems Operator
US Army Reserve
06.2018 - 10.2022
Bachelor of Science - Finance
Arizona State University
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