Fernando Santana Molina
kissimmee,Florida
Summary
At Banco Promerica, I excelled as a Fraud Analyst, leveraging statistical analysis to significantly mitigate fraud risks. My adeptness in fraud pattern recognition and risk level determination, coupled with exceptional interpersonal communication, drove effective fraud prevention strategies, showcasing my analytical prowess and customer engagement skills.
Overview
4
4
years of professional experience
Work History
Fraud Analist
Banco Promerica
Dominican Republic, Santo Domingo
05.2020 - 04.2024
- Utilized statistical analysis to identify fraud risk factors and recommend preventive measures.
- Responded quickly to customer inquiries about possible fraudulent activity on their accounts.
- Assessed customer and client data to detect potential fraud risks.
- Tracked chargeback activity to identify best practices for determining fraud.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
- Monitored customer accounts and identified any discrepancies or irregularities in account activity.
Education
High School Diploma -
Gustavo Adolfo Becquer
Dominican Republic06-2014
Skills
- Transaction review
- Fraud and anomaly analysis
- Fraud patterns
- Risk level determination
- Detection models
- Telephone and email etiquette
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Fraud Analist
Banco Promerica
05.2020 - 04.2024
High School Diploma -
Gustavo Adolfo Becquer
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