Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Fernando Santillana

Derwood,MD

Summary


Diligent Shift Supervisor with solid background in managing operational workflows and leading teams effectively. Proven ability in maintaining productivity levels and resolving conflicts promptly. Demonstrated skills in team leadership and operational management.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
11.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Delegated daily tasks and responsibilities.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

FOH Assistant Manager

Barrel & Crow
09.2019 - 06.2024
  • Supervise and train staff on preparing and delivering drinks, handling food, and payments; Under fine dining guidelines in a casual setting.
  • Organize bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Manage team for high customer volumes during special events, nights, and weekends (165+ Guests per night).
  • Trained 5 new bartenders/servers on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.

Server Shift Leader

City Perch Kitchen + Bar
09.2017 - 04.2022
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Managed scheduling for 15+ servers and support staff maintaining adequate staffing levels while accounting for personal employee needs.


Education

High School Diploma -

Magruder High School
Rockville, MD
06-2018

Skills

  • Optimized Workstation Preparation
  • Food and Beverage Management
  • Safe Alcohol Service Practices
  • Team Leadership

Certification

  • Certified Alcohol Awareness Program, Barrel&Crow - 2022


  • ServSafe Food Handler's Certification


Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Shift Supervisor

Starbucks
11.2023 - Current

FOH Assistant Manager

Barrel & Crow
09.2019 - 06.2024

Server Shift Leader

City Perch Kitchen + Bar
09.2017 - 04.2022

High School Diploma -

Magruder High School

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Fernando Santillana