Fernando Christian Sorbille
Irvine,California
Summary
It is my goal to combine my range of experience with my ability to be a compassionate, enthusiastic and an intelligent worker who will surely make a positive contribution to your organization.
Overview
16
16
years of professional experience
Work History
Supervisor Interpreter Services
Providence St. Joseph Medical Center
09.2022 - Current
- Improve customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Proofread, edited and improved documents of different sizes.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Resolve issues through active listening and open-ended questioning.
- Supervise 8 administrative team members and provide constructive feedback, resulting in higher morale and increased employee retention.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Mentored office employees on proper administrative procedures and how to use programs such as Kronos, Genesis, keeping operations consistent and efficient for maximum performance.
- Onboarded new employees with training and new hire documentation.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Followed ethical codes to protect confidentiality of patient medical information.
- Translated procedural information to facilitate understanding between doctors and patients.
Healthcare Interpreter
LAC + USC Medical Center
08.2019 - Current
- Provide interpreting services to patients and staff for clinical encounters by delivering accurate and skilled interpretations to facilitate effective communications.
- Assist in all USC clinics, e.g. Oncology, Ortho, Same Day Surgery, Eye Clinic, Audiology, Emergency and Resuscitation Department, etc.
- Interpret in emotional charge situations such as end of life, family meetings, bedside with patients, palliative care, etc.
- Onsite and over the phone interpreting.
- Translation of documents, patient's letters, employee's manual, immediate release media, special announcements, etc.
- Provide administrative support making recommendations for solution of variety of organizational problems.
- Participate in team-building activities to enhance working relationships.
- Elaborate and upload monthly statements reviewing staff performance.
- Use Microsoft Word / Excel and other software tools to create documents and other communications.
- Assist Hospital's front desk when needed.
Interpreter Services Supervisor
Molina Healthcare Inc.
12.2016 - 06.2019
- Responsible for supervising a team of 21 Healthcare Interpreters and overseeing the Interpreter Services Department, with the goal of providing stellar assistance to patients, staff and other departments, i.e. Member Services, Enrollment, Nurse Advice Line, etc., in combination with other department managers, to plan related business operations, services, and safety.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Presented ideas, information and viewpoints.
- Used data to improve initiatives and different projects.
- Evaluated staff performance.
- Implemented a continuous learning program to help improve agents' skills, Spanish syntax, and medical terminology.
- Working with documents, proofreading for accuracy and consistency.
- Made weekly schedules, approving time sheets and paid time off.
- Encouraged and motivated team members to meet department goals and objectives.
- Monitored and evaluated staff call performance for quality assurance purposes.
Community Volunteer Medical Interpreter
Esperanza Immigrant Rights Project
08.2016 - 05.2019
- Volunteering at Esperanza has been an enriching and eyeopening experience. It's a great way to get involved in the community, help and advocate for victims by providing information on victimization; Interpreting for victims and immigrants at asylum interviews, USCIS interviews, and at practice interviews.
- Followed ethical codes to protect confidentiality of patient medical information.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
Medical Interpreter
Aviva Family And Childrens Services
08.2016 - 12.2016
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Accompanied clients to office visits to accurately represent the presenting issues.
- Assisted visiting nurses in meeting at home needs, facilitating patient's recovery.
- Provided cultural information to healthcare providers in order to ensure appropriate provision of health services.
- Translated procedural information to facilitate understanding between doctors and patients.
- Assisted victims by providing information on victimization, legal rights and protection.
Administrator Manager
American Accent English School
03.2007 - 05.2016
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation, and comprehensive support.
- Assessed training needs through surveys, interviews with employees, focus groups, and consultation with managers.
- Ability to grasp new concepts quickly, e.g. technical terms, etc.
- A clear writing style with impeccable knowledge of spelling and grammar in both languages.
- Worked and edited documents, proofreading for accuracy and consistency.
- Built strong relationships with customers through positive attitude and attentive response.
- Performed reviews assessing each employee's performance and developed improvement plans.
- Boosted staff productivity by enhancing performance monitoring and instituting motivational approaches.
Education
Irvine Valley College
Irvine, CAProfessional - English Teaching And Development
Oxford House College
London, United Kingdom2013
Profesional - Teaching English As A Foreign Language
I To I TEFL
London, United Kingdom2012
Language Interpretation And Translation
Southern California School of Interpretation
Santa Fe Springs, CA01.2011
Associate of Arts - Advanced English Language Level C1
Euroinnova Formación
Granada, SPAIN09.2010
Bachelor of Arts - Language Interpretation And Translation
Universidad De Castilla-La Mancha
Castilla-La Mancha, Spain09.1995
Skills
- Team leadership
- Fully bilingual in Spanish
- Project management
- Conflict resolution
- Staff development
- Time management
- Problem solving and analysis
- Positive attitude
- Skilled interpreter and translator
- Healthcare ethics
- Detailed oriented
- Team building
Timeline
Supervisor Interpreter Services
Providence St. Joseph Medical Center
09.2022 - Current
Healthcare Interpreter
LAC + USC Medical Center
08.2019 - Current
Interpreter Services Supervisor
Molina Healthcare Inc.
12.2016 - 06.2019
Community Volunteer Medical Interpreter
Esperanza Immigrant Rights Project
08.2016 - 05.2019
Medical Interpreter
Aviva Family And Childrens Services
08.2016 - 12.2016
Administrator Manager
American Accent English School
03.2007 - 05.2016
Irvine Valley College
Professional - English Teaching And Development
Oxford House College
Profesional - Teaching English As A Foreign Language
I To I TEFL
Language Interpretation And Translation
Southern California School of Interpretation
Associate of Arts - Advanced English Language Level C1
Euroinnova Formación
Bachelor of Arts - Language Interpretation And Translation
Universidad De Castilla-La Mancha
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