Fernando Henry Villanueva
Summary
I have over six years of customer service experience. I am well-organized and dependable, with an unwavering commitment to team success, business operations, community building, and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Store Lead
Arc'teryx
Tulalip
06.2023 - Current
- Accomplished in managing unit operations, inventory, and processing shipment.
- Organized weekly unit walkthrough for better visibility of product on hand and increase sell-through of older product.
- Participated in inventory count every 6 months to ensure accurate number of units and identify shrink targets.
- Trained team of 18 employees to process shipment according to brand standard, ensuring correct amount of stock on sales floor and in BOH with minimal inventory discrepancy.
- Mentored two team members to develop their skills, resulting in promotion consideration for both.
- Created positive and customer centric culture among team, resulting in best in class guest experience and an increase in sales by almost 50% to LY.
- Developed team of 18 on and off floor through in the moment coaching, immediate feedback, and delegating tasks to sales staff.
- Lead portions of two staff meetings, educating the team on in-depth product knowledge and company policies
- Devoted to make a collaborative environment where team members feel empowered to take on tasks and grow within their respective roles.
- Planned and executed 1-2 events per month focused on community building, driving traffic back to the store, and increasing brand awareness
- Managed community, office, and employee relations budgets, documenting all purchases and tracking quarterly budgets
Product Guide
Arc'teryx
Tulalip, WA
11.2022 - 06.2023
- Provided great customer service to help with their needs and share product knowledge about the product, when needed.
- Responsibilities were to restock and VM the store, and assist with customer events.
Lumber/ Building Materials Associate
The Home Depot
Snohomish, WA
08.2021 - 11.2022
- Originally hired as a cashier but soon after was promoted to be a head cashier when needed. Obligations as a head cashier were to help associates manage their time during their respective shifts.
- Duties as a material handler was to make sure to restock items and ensure that all aisles in the department were clean, organized, and safe for customers at all times.
- Assisted customers loading heavy materials on their vehicles.
Food Prep/ Cashier
La Sabrosa Taqueria
02.2020 - 07.2021
- Successfully prepared food for the cooks and to keep up with customer demand.
- Took customer's orders in person and over the phone as well as supporting any other needs in the kitchen.
Checkout Cashier
Target
06.2019 - 12.2019
- Expedited returns and exchanges, ensuring customer satisfaction and repeat business.
- Promoted store loyalty programs, increasing membership sign-ups through effective communication of benefits.
- Enhanced the checkout experience for customers with friendly and professional service.
Education
High School Diploma -
Lake Stevens High School
Lake Stevens, WA06.2020
Skills
- I work well with others
- I work well under pressure
- I am mindful of other co-workers and customer's opinions
- I am a fast learner and motivated to learn new skills as well as share my knowledge with others
- Staff Training and Development
- Goal Setting and Achievement
- Budgeting and financial management
- Inventory Systems (SAP Fiori, CEGID)
- Store operations
Affiliations
- Boy Scout
Languages
Spanish
Timeline
Store Lead
Arc'teryx
06.2023 - Current
Product Guide
Arc'teryx
11.2022 - 06.2023
Lumber/ Building Materials Associate
The Home Depot
08.2021 - 11.2022
Food Prep/ Cashier
La Sabrosa Taqueria
02.2020 - 07.2021
Checkout Cashier
Target
06.2019 - 12.2019
High School Diploma -
Lake Stevens High School